Free click and collect Orders over £10

Contact Us

Telephone Ordering

You can now order any of the products on our website over the phone with our Customer Services team. If you would like more information on any of the products we stock there is a team of experts on the other end of the phone that are eager to help you. Also if there is not enough stock available for you to complete your project then feel free to call the team and they will try their utmost to source some more.

Please call our Customer Service team on 0330 026 1400 from Monday to Friday : 9 am to 8 pm and Saturday and Sunday : 9 am to 5 pm

Want to check your local store's stock?

Your local store team will be happy to help - and are best-placed to advise on their stock availability. You can also contact them to find out about their opening hours, demonstrations and directions.

Find your local store >

Customer Services

Whether you want advice on your latest project or an update on your order, we're here to help.

Email us

Do you have any comments or suggestions? Use the button below to visit our online form. Leave us your phone number or email address and we will get back to you as soon as we can.

Contact the Customer Services team >

Phone us

Call us on 0330 026 1400*

Monday to Friday : 9 am to 8 pm

Saturday and Sunday : 9 am to 5 pm

*Phone numbers that start with '0330' cost the same rate as a local call. It may be free if your landline tariff includes free calls to local rate numbers, or as a part of inclusive minutes in your mobile tariff.

Write to us

Customer Services
Hobbycraft DC
E-Commerce Door A
Centrum 100 Business Park, Unit 1
Burton Upon Trent
DE14 2WA

Useful Information