Contact Us

Confirmation emails

If you haven’t received an email regarding your:

  • Confirmation of an order
  • Confirmation of your order being despatched
  • Confirmation your order is ready to collect in your chosen store
  • Hobbycraft Club sign up email

Please check your junk folder, spam folder & your blocked senders list to see if there are any emails in there from Hobbycraft, you can also try searching for keyword “Hobbycraft”

Any of the above emails will have been sent from noreply@hobbycraft.co.uk

If you still can’t find an email after doing the above please contact Customer Services who will be more than happy to help on 0330 026 1400.

Want to check your local store's stock?

Your local store team will be happy to help - and are best-placed to advise on their stock availability. You can also contact them to find out about their opening hours, demonstrations and directions.

Find your local store >

Customer Services

Whether you want advice on your project or an update on your order, we're here to help.

Email us

Use the button below to visit our online form. Leave us your phone number or email address and we will get back to you as soon as we can.

Contact the Customer Services team >

Contact us on Twitter @hobbycraft_help.

Phone us

Please Note: Our telephone ordering system is currently under development; during this time we will not be able to place any telephone orders. We apologise for any inconvenience.

If you would like assistance, contact our Customer Services team on 0330026 1400 who will be more than happy to talk you through placing an order through our website.

Call us on 0330 026 1400*

Monday to Friday : 9 am to 8 pm

Saturday and Sunday : 9 am to 5 pm

Bank Holiday Monday: Please note that on Monday 30 May, Customer Services will be open 9 am to 6 pm.

*Phone numbers that start with '0330'cost the same rate as a local call. It may be free if your landline tariff includes free calls to local rate numbers, or as a part of inclusive minutes in your mobile tariff.

Write to us

Customer Services
Hobbycraft DC
E-Commerce Door A
Centrum 100 Business Park, Unit 1
Burton Upon Trent
DE14 2WA

Useful Information