Cartoon monster holding boxes

Mail Order & Postal Service

Hobbycraft offer a mail order and postal service if you cannot easily travel to one of our stores or find what you want in our online shop.

Please call us with your exact needs on 0330 026 1400. Our team will also be more than happy to help you with any of your product questions.

How to pay

You can pay with any of the following :

  • Visa
  • Switch
  • Delta
  • Mastercard

We do not accept: American Express, Visa Electron, Cheques or Postal Orders.

Delivery information

We send items to :

  • UK Mainland
  • Northern Ireland
  • Isle of Man
  • Scottish Highlands
  • Scottish Lowlands Islands

We cannot deliver to any address outside of the UK, or :

  • UK Post Office (PO) Boxes
  • British Force Post Office (BFPO)
  • The Channel Islands

You will get free standard UK delivery on orders of £30 or more. We charge £2.95 for standard delivery on orders under £30.

Standard delivery - Your order should arrive in five to seven days. Our couriers need your signature on delivery, so keep your eyes peeled!

Next Day Delivery - Next day delivery costs £5.95. Please place your order before 3pm for delivery on the next working day (that do not include bank holidays or the weekend). Next day orders placed at the weekend will be processed on the following working day.

It can take up to seven working days for standard postal delivery.

Cancellation and Returns Policy

Our Cancellation and Returns Policy has full details about refunds, returns and how to cancel your order.

*Phone numbers that start with '0330' cost the same rate as a local call. It may be free if your landline tariff includes free calls to local rate numbers, or as a part of inclusive minutes in your mobile tariff.