to receive your order by 24 December:
You will get free standard UK delivery on orders of £30 or more. We charge £3.50 for standard delivery on orders under £30.
You will get free click and collect on orders of £10 or more. Any order to Hobbycraft online can be collected from your nearest store for FREE. For all orders over £10, simply select the 'Click and Collect' option at checkout and tellus which store you'd like your order sentto.
Order before 12pm and your delivery will arrive at your chosen store within three to five days. You will get an email from the store to tell you when to collect it. Please be patient and wait for confirmation before collecting your order. We don't want you to bedisappointed!
Your order should arrive in three to five days. Our couriers need your signature on delivery, so keep your eyes peeled!
Next day delivery costs £5.95. Please place your order before 3pm for delivery on the next working day (that do not include bank holidays or the weekend). Next day orders placed at the weekend will be processed on the following working day.
Click and collect is free for orders over £10. Your order should arrive to your chosen store in three to five days. You will get an email from the store to tell you when to collect it.
Please call our Customer Services team if your order has not arrived within 28 days with the order reference number from your confirmation email.
Contact our Customer Services Team on 0330 026 1400 from Monday to Friday, between 9am and 5pm. Or email the Customer Services Team.
We do not offer international delivery. We deliver standard delivery to :
Some goods cannot be returned by post because of legal restrictions. They include :
Please also :
It’s easy! Just take your delivery note and the product you want to return to any Hobbycraft store and tell the store colleague that you bought it online. Make sure you also take the payment card you bought the order with.
Full details of your rights under the Distance Selling Regulations are available from your Local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.
eCommerce returnsHobbycraft DCE-Commerce Door AParkwayCentrum 100 Business Park, Unit 1Burton Upon TrentDE14 2WA
Try our :
We do not deliver to :
If you’re not 100 percent satisfied with your purchase, you can return your order by post or to one of our stores for a full refund or exchange. Returns by post are FREE.
If you would like a refund, once we have recieved your return we will process your refund and a credit will be applied to the original payment method within ten working days.
If you have paid with by PayPal, please follow the ‘Returns by post’ process below.
We don’t believe that you should have to pay for return postage. Your order package will have a freepost returns slip. Please use this to return your item(s) to us.
If your item is over 600 milimetres or over 10 kilograms, please call our Customer Services Team on 0845 051 6599 and we’ll arrange for your return(s) to be collected. This is free too!
Our Refund Policy runs alongside your rights under the Distance Selling Regulations.
Join the Club today and get 15% off your next order plus exclusive offers, deals and promotions.
Hobbycraft is a registered trademark of Hobbycraft Trading Ltd.