Terms and Conditions

You must follow our terms and conditions whenever you use, browse, register or place an order with Hobbycraft.co.uk. It is your responsibility to know what our latest terms and conditions are.

Please also read our Privacy Policy and information on Delivery and Returnsnew window as they are a part of these terms.

You can find all other information about our website in our Frequently Asked Questions (FAQs).

Use of our website

You must :

  • Only use our website for lawful reasons.
  • Have our approval if you want to buy our products for a business.

You must not use our website in a way that is against the rights of anyone else, or that stops or limits how it is enjoyed by others.

We are not to blame for any loss or damage to you for anything that you use on our website.

We own or license all of the rights on our website, which includes copyright.

You can only use, download and print our content for your own personal use or in-house business reasons. We must agree in writing before you can use our content for anything else. If you do not have our written agreement, you cannot :

  • Copy, reproduce, use or deal with any of our website content.
  • Modify or share any of our website content for any reason.
  • Reproduce, crawl or frame our website from anywhere else.

Journalists please contact our eCommerce Trading Manager if you would like use our photography or any other content on our website.

Account information

You must tell us about any changes to your account information in ‘My Account’. You can also call our Customer Services Team on 0330 026 1400 from Monday to Friday, between 9am and 5pm. Or email the Customer Services Team.

Products


Product descriptions

We always try to give you the most up-to-date product information but sometimes we do get it wrong. This can include :

  • Not having the right details for the product.
  • Different product packaging than shown.
  • Changes in the product colour.*
  • Showing the wrong amount of stock.**

*This can be caused by differences on your computer screen or device as the actual colour of the product may be different from our website. Some product pages have colour swatches. Please use them as a guide only as they do not show the exact colour of the products.

**The amount of stock that we show on the website is a guide. We will confirm the amount of stock that we have when we confirm your order.

We may not process your order if we notice that the product information on our website is wrong when you place it.

Product pricing

We follow a best practice pricing plan to make sure that whether you choose to shop with us in store or online, our prices are the same.

Sometimes we cannot offer a product or promotion both online and in store. This is for a number of reasons including postal restrictions and product range. All of our products include VAT.

Product Purchasing

There is no contract between you and Hobbycraft when you place an order on our website. We will manage your order only when you have received a confirmation email from us.

Our Frequently Asked Questions (FAQs) page has further information, including how to pay for and place and order on our website.

Promotion Codes

Valid promotion codes may be used on hobbycraft.co.uk and in Hobbycraft stores. Promotion codes cannot be used in conjunction with any other discount offer or deal. To redeem the discount online, please enter the promotions code at the Checkout. Discounts and promotions online are only valid for orders delivered within the UK. Discounts and promotions may not be exchanged for cash and are non-transferable. Discounts and promotions may not be used to purchase gift cards. Hobbycraft reserves the right to terminate any discounts.

Orders


Order data

When you place an order with us, you can go to 'My Account' at any time to browse your order history. We have a privacy promise to keep all of your data safe and secure, as set out in our Privacy Policy.

Order confirmation

We will send you a receipt of your order in an email. Please read and check the details carefully to make sure that they are correct.

If the details are not right, or if you need any help, please contact us our Customer Services team on 0330 026 1400 from Monday to Friday, between 9am and 5pm. Or email the Customer Services Team. We will need to know any changes to your details before we send your order or it may be delayed.

Delivery

We are not responsible for any delay in delivery if you are not there to collect your order when it arrives. It is your responsibility to tell DPD, our courier company, to arrange re-delivery or collection.

Our Delivery and Returns page has further information, including delivery countries, our Returns Policy and your Right to Cancel.

Head Office Address

Hobbycraft Trading Limited
7 Enterprise Way
Aviation Park
Bournemouth International Airport
Christchurch,
Dorset.
BH23 6HG

Telephone : 01202 596100
Fax : 01202 596101

VAT number : 974990653
Registration number : 806269