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Our Postal Service
Our Postal Service
         

HobbyCraft offers a postal service for those of you who cannot easily travel to one of our stores. If you know your specific requirements or have a question regarding a product you may wish to purchase, our Gloucester store would be more than happy to take your call.

Because we have over 32,000 product lines, which are constantly changing, we regret it is not possible to offer a catalogue or online service at the same competitive prices we offer in store.

         
How to Order    
         
Step 1

Make a list of the items you require.

Step 2

Simply telephone 0845 051 6522 to check the items are available to order as well as confirm the price and the quantity you require.

Step 3

Place your order in one of the following ways:

Please note: Credit and Debit card orders can only be taken by telephone or by post for security reasons.

 
Telephone your order through

Whilst on the telephone.

 
Link to online postal order form

Click here to e-mail the store with your order.

 
Link to pdf postal order form

Alternatively, click here to print off a pdf order form that you can post or e-mail to the store.

 
Post your order to the Gloucester store

Post your order to: HobbyCraft, The Peel Centre, St Ann Way, Gloucester, Gloucestershire. GL1 5SF

 

We recommend that if you require your items quickly that you place your order by telephone.

Postage Charges and Conditions    
         

We will send items not only throughout the UK but to Europe and the rest of the World, however we cannot send mail orders to the USA.

Minimum £4.95 postage and packaging charge per order in the UK. Please check at time of placing your order for postage and packing charges for goods being sent to Europe or the rest of the World. All items are posted. Please note HobbyCraft will not arrange courier services.

Actual postage charge depends upon weight of goods. Total postage and packaging charge will be confirmed prior to payment for goods being made.

HobbyCraft is not responsible for items delayed or lost in the post. Customers requiring a next day delivery service* as offered by the Post Office, must state this in advance when placing the order and pay the appropriate charge.

*This service is not available for orders being posted to Europe or the rest of the World and is subject to stock availability.

Upon receipt of payment, we anticipate that it will take up to 7 working days for normal postal delivery.

Methods of Payment    
         

We accept the following Debit & Credit Cards: Visa, Switch; Delta; Mastercard. We also accept Postal Orders and HobbyCraft Gift Vouchers.

Payment by cheque: From 1st January 2009 HobbyCraft will no longer be accepting cheques as payment.

Please note: Credit and Debit card orders can only be taken by telephone or by post for security reasons.

Cancellation and Returns Policy    
         
For details of refunds, returns and order cancellations, view the Postal Service Cancellation and Returns Policy.

Link to find your nearest HobbyCraft store
Click here

to locate your
nearest store.

 

Link to view our online postal order form
Click here
for e-mail
order form

 

Link to view our pdf postal order form
Click here
to view
pdf order form
 
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click here to
download Adobe Acrobat Reader
for free.
 
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"HobbyCraft" is a registered trademark of HobbyCraft Group Ltd
 
 
    Last updated: November 7, 2008 © HobbyCraft