Stores open for Click & Collect
In line with the latest government guidelines, our stores in England and Wales are closed for in-store shopping but are open for Click & Collect.
Our stores in Scotland and Northern Ireland are closed for in-store shopping and Click & Collect.
Any existing Click & Collect orders for stores in Scotland can be collected up until 6pm on Friday 15th January. Any orders not collected will be kept safe until we re-open.
Click & Collect
Collect within 1 hour - If stock is available in your local store, we will let you know it's ready to collect by email.
Collect within 3 days - If stock has to be sent to your local store from our warehouse.
Online orders - delivered within 3-5 days.
Next Day delivery is available.
How to Use Click & Collect
1. Place your order online.
2. Wait for your 'ready to collect' email.
3. Check your store opening hours by using the store finder.
4.Popto store and collect your order.
You will see the Click & Collect counter at the main entrance of our store when you arrive to collect your parcel. Your will be asked for your order number and your Photo ID. The colleague will then locate your order and place it on the right hand section of the desk for you to collect.
Unfortunately we are currently unable to process payments or refunds within our stores closed for in-store shopping. Please instead use the Hermes returns service if you have ordered online. If you have bought the items that you wish to return in store, please wait until our stores are reopened for in-store shopping.Our returns period for items bought in store has been extended to 60 days.