Can I pick up in store?
How do I cancel my order?
Will I get confirmation?
How do we use your data?
How can I pay?
My card was refused
Do you do credit accounts?
How much do you charge?
My order is delayed
Can I exchange my item?
Do you ship internationally?
How do I buy a product?
How do I get an offer?
I can't log in
Are the prices online the same as in store?
I want to buy something but it's 'out of stock'
How do I unsubscribe?
How do I leave a review?
What is a downloadable product?
How quickly will I receive it?
Can I access my downloadable product anytime I want?
Can I save my downloadable product?
My downloadable product doesn't open.
I'm not happy with my download.
How to download a free pattern.
When is Black Friday 2017?
Yes you can! Order before 4pm, Monday to Friday and collect in store within two days. Orders placed between 4pm on Friday and 4pm on Monday will be delivered on Wednesday. There is a £1 delivery charge for all Click and Collect orders.You will recieve an email when your order has been delivered to store and is ready for collection.
You can cancel your order up to the time that we send it. You will need to place a new order if you want to add products to your delivery. To change your details or cancel it completely, please contact our Online Customer Servicesteam on 0330 026 1400 from Monday to Friday, between 9am and 8pm, or on Saturday and Sunday between 9am and 5pm. Or email the Online Customer Services Team. Please be ready to quote your order number from your confirmation email.
Yes. Wewill send you a receipt of your order in an email. Please read and check the details carefully to make sure that they are correct.
If the details are not right, or if youneed any help, please contactus our Online Customer Services teamon 0330 026 1400 from Monday to Friday, between 9am and 8pm, or on Saturday and Sunday between 9am and 5pm. Or email the Online Customer Services Team.
You can pay for your online order in the following ways :
We do not accept Visa Electron or American Express.
Please send us your order again with a different payment card. You can contact the company that issued your card to find out why it was refused.
We do not offer any group discounts online. We always want togive you the best ranges available for your hobbies and great value for money. So, our prices are the same for everyone to be fair on all of our customers.
Yes we do, but you cannot apply for or use it online. Credit accounts can only be used in our stores. You need to download and print our Credit Account ApplicationPDF, 116bk, new window and return it to :
Sales Ledger SupervisorHobbycraft Head Office7 Enterprise WayAviation ParkBournemouth International AirportChristchurchDorsetBH23 6HG
You can find full details on our Delivery and Returnsnew window page.
If your order has not arrived within 28 days, please call our Online Customer Services Team. You will need your order reference number from your order confirmation email.
Contact our Online Customer Services Team on 0330 026 1400 from Monday to Friday, between 9am and 8pm, or on Saturday and Sunday between 9am and 5pm. Or email the Online Customer Services Team.
Please also follow our advice on Delayed Ordersnew window.
Yes you can, as long as you follow the advice in our Returns Policynew window.
We also have an eBay store that ships internationally.
If you choose to ‘Continue Shopping’ the product will be added to your basket and you will be returned to the product page so that you can add more items to your basket.
Choose‘ Go to Checkout’ when you have finished adding everything that you want.
Existing customers please use your registered email address and password to log in, or ask for a password remindernew window if you have forgotten.
New customers click‘ Continue’. You will be asked for your name, email address and phone number. Don’t worry! - Whenever share your information with anybody else; this is just in case we need to contact you about your order. On the next page, you will be asked for billing and payment details before you confirm andpay. Please go to our Terms and Conditionsnew window to find out what methods of payment we accept and how it will be taken.
We will send you confirmation of your order and a dispatch note by email.
All Hobbycraft offers are shown on our website with a red icon that appears on the product image. Items that are reduced in price are shown at the lower cost on the product page. If we have an offer on products that are buy 'one get one free' or 'three for two', you will need to add everything that you want to your basket, including the free items. - Just like taking the full amount to the till in store. You will not get your free item if you do not tell us that you want it.
Please go to My Accountnew window and use the 'Forgotton Password' link.
If you still can't log in, please contact our Online CustomerServices Team on 0330 026 1400 from Monday to Friday, between 9am and 8pm, or on Saturday and Sunday between 9am and 5pm. Or email the Online Customer Services Team.
Where possible we try and have the same prices online as in store however some prices do differ between online and in store. Stock may also differ between our website and stores which may continue to hold discontinued stock and our website does stock special online-only products that won’t be stocked in stores.
We understand it's frustrating to see that the item you want to buy is out of stock. We believe you'll want to know that we normally stock that item, in case you want to buy it at a later date once more stock's been delivered, or if you want to try one of our shops as you'll still have the product details to hand. Youcan also choose to filter your product search by in-stock items only, and in some instances we're also able to offer you the option of emailing you once the item does come back into stock.
At Hobbycraft we love to know what you think about our products so we can improve or celebrate the success’ but it is also very important in making a decisions around which product to buy. We now give you the opportunity to rate and review all of our product’s once they have been purchased instore or online. If you have purchased something online you will receive an email 14 days after your purchase, giving you some time to get crafting with our products so you can get a real sense and feel of the product.Instore you need to be a member of the club and have a Hobbycraft club card. Oncethis card is swiped at the till while purchasing you will receive an email 14 days after your purchase. The invitation will then ask you to rate and review the products you have purchased online. It takes up to a week for a review to be approved and sent up to the website which you will receive a confirmation email to say when this has been actioned.
Take a peek at our Hobbycraft Black Friday Deals page for more information.
Please try :
If youstill can't find whatyou need, please contact our Online Customer Services Team on 0330 0261400 from Monday to Friday, between 9am and 5pm. Or email the Online Customer Services Team.
Join our free Club today and get 15% off your first order, exclusive offers, invites to craft events and entries to competitions.
Hobbycraft is a registered trademark of Hobbycraft Trading Ltd.