Contact Us
To ensure your order will arrive before Christmas, please use the following dates:
Standard Delivery: 20th December
Next Day Delivery 21st December
International Delivery 16th December
Click & Collect: 21st December, after this date we will endeavour to process your order from 1 hour where stock is available in store, but this may not be guaranteed.
1 Hour Click & Collect: Until stores close on 24th December
Our team will not be available on Christmas Day, Boxing Day or New Year’s Day, but we will respond to you as quickly as we can upon our return. Please bear with us during the festive period.
Christmas Eve: 9am-5pm
Christmas Day: Closed
Boxing Day: Closed
New Years Eve: 9am-5pm
New Years Day: Closed
If you need to contact us, the fastest way to get in touch is through our contact form, which can be accessed using the button below, or through the live chat on this page.
Ask a Question Live Chat Track your Order
Once your order has been dispatched, you will receive the tracking reference included in your dispatch email. Track your order.
Get in touch with our Customer Services team through the Helpdesk contact form accessed via the button below and we’ll get back to you as soon as we can. Within the Helpdesk widget you can also search your query, with information available on many of our frequently asked questions.
Our Customer Service team are here to help from 9:00 am - 8:00 pm Monday to Friday, 9.00 am - 5.00 pm Saturday & Sunday incl. Bank Holidays.
Call on 0330 026 1400.
Phone numbers that start with '0330' cost the same rate as a local call. It may be free if your landline tariff includes free calls to local rate numbers, or as a part of inclusive minutes in your mobile tariff.
You can write to our Customer Services team at the following address:
Customer Services
Hobbycraft DC
E-Commerce Door A
Parkway
Centrum 100 Business Park, Unit 1
Burton Upon Trent
DE14 2WA
For help with an international purchase, visit the Global-e Help Center or send a letter to the following address:
45 Leather Lane
London
EC1N 7TJ
United Kingdom
To find out more about our international terms and conditions please visit the International Return and Refund Policy.
You can contact our Customer Services team via the following social media channels: