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Contact Us

If you need to contact us, the fastest way to get in touch is through our contact form, which can be accessed using the button below, or through the live chat on this page.

Ask a Question Live Chat Track your Order

Once your order has been dispatched, you will receive the tracking reference included in your dispatch email. Track your order.

You can contact our Customer Services team via the following social media channels:

Get in touch with our Customer Services team through the Helpdesk contact form accessed via the button below and we’ll get back to you as soon as we can. Within the Helpdesk widget you can also search your query, with information available on many of our frequently asked questions.

Ask a Question

Our Customer Service team are here to help from 9:00 am - 8:00 pm Monday to Friday, 9.00 am - 5.00 pm Saturday & Sunday incl. Bank Holidays.

Call on 0330 026 1400.

Phone numbers that start with '0330' cost the same rate as a local call. It may be free if your landline tariff includes free calls to local rate numbers, or as a part of inclusive minutes in your mobile tariff.

You can write to our Customer Services team at the following address:

Customer Services
Hobbycraft DC
E-Commerce Door A
Centrum 100 Business Park, Unit 1
Burton Upon Trent
DE14 2WA

For help with an international purchase, visit the Global-e Help Center or send a letter to the following address:

45 Leather Lane
United Kingdom

To find out more about our international terms and conditions please visit the International Return and Refund Policy.