Contact Us
Final Dates for Christmas Delivery
To ensure your order will arrive before Christmas, please use the following dates:
Standard Delivery: Order before 8pm on Monday 22nd December
Next Day Delivery Order before 8pm on Friday 19th December
Click & Collect: Order before 8pm on Monday 22nd December, after this we will endeavour to process your order from 1 hour where stock is available in store, but this may not be guaranteed. 1 hour click and collect will be available until stores close on Christmas eve.
Our team will not be available on Christmas Day, Boxing Day or New Year’s Day, but we will respond to you as quickly as we can upon our return. Please bear with us during the festive period.
Christmas Eve: 8am-4pm
Christmas Day: Closed
Boxing Day: Closed
New Years Eve: 9am-5pm
New Years Day: Closed
If you have a query, the fastest way to get in touch is by using our Live Chat. Artie, our 24/7 AI Chatbot, is always available to answer your questions, with support from our Customer Services team if you’re using the chat Monday to Friday 9am-8pm and Saturdays 9am-5pm.
View further contact options or track your order below.
Live Chat Contact Form Track Your Order
Once your order has been dispatched, you will receive the tracking reference included in your dispatch email.
Use the button below to get in touch via a simple contact form and our Customer Services team will get back to you as soon as possible. Within the widget you can also search your query, with answers provided to many of our frequently asked questions.
We’re currently experiencing a high volume of calls, so wait times may be a bit longer than usual. Thank you for your patience.
Our Customer Services team are here to help 9am-5pm Monday to Saturday, including Bank Holidays.
Call us on 0330 026 1400.
Phone numbers that start with '0330' cost the same rate as a local call. It may be free if your landline tariff includes free calls to local rate numbers, or as a part of inclusive minutes in your mobile tariff.
You can write to our Customer Services team at the following address:
Customer Services
Hobbycraft DC
E-Commerce Door A
Parkway
Centrum 100 Business Park, Unit 1
Burton Upon Trent
DE14 2WA
For help with an international purchase, visit the Global-e Help Center or send a letter to the following address:
45 Leather Lane
London
EC1N 7TJ
United Kingdom
To find out more about our international terms and conditions please visit the International Return and Refund Policy.
If you’d like to reach out to us via social channels, you can message us on Facebook: hobbycraftuk