International Returns Information
Return and Refund Policy
International customers have 30 days from their order date to return unused and unopened purchased items. Please note that we cannot accept any goods back if the original package was opened. All international orders must be returned to Global-E and must include a Return Merchandise Authorization (RMA) form. In order to return items please contact us with your purchase details to receive your RMA number and return instructions. Please note that we cannot offer free international returns. Refunds on international returns will include only the amount paid for the products plus duties, taxes and fees (if prepaid). Shipping costs cannot be refunded. Refunds will be processed up to 5 business days from receipt of the goods in Global-E's international hub. Pleasenote thatreturns sent without a valid RMAform may not be refunded for the full amount.
GLOBAL-E TM TERMS AND CONDITIONS Welcome to Global-E! Please read the following Terms and Conditions (“Terms”) carefully before using the Service (defined below) so that you are aware of your legal rights and obligations with respect to your purchase from Global-EU.K. Ltd (referred to as “Global-E”, “we”, "our" or "us").Our company information is under “Contact Us” at the end of this document. By placing an Order through, or otherwise using, the Service, you signify your agreement to these Terms. Please print or save these Terms for future use as we will not keep a file copy specifically for the transaction with you and we cannot guarantee that they will remain accessible on our website in future. If you do not agree to these Terms, please do not use the Service in any way or place an Order through the Service. Where we refer to “Consumer” below wemean anindividual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession. We are legally required to remind Consumers that we are under a legal duty to supply goods that are in conformity with the contract. Furthermore, nothing below affects Consumers’ legal rights in relation to goods that are not in conformity with the contract, whether because they are faulty, not as described or otherwise. If you are in the United Kingdom, you can get advice about your legal rights from your local Trading Standards office or Citizens' Advice Bureau. For detailed information please visit www.adviceguide.org.uk.
1. General.
As further described below, Global-E provides order processing and fulfillment services in connection with theonline purchase of goods (“Merchandise”) by buyers in countries where the online retailers of such Merchandise (“Retailer(s)”) do not normally provide such services (the "Service"). The Service is intended to allow youto buy such Merchandise from us in your local currency and at a price that includes international shipping and clearance costs ("DeliveryCosts") and, if applicable, duties, tariffs, taxes and similar fees thatmay be imposed by your shipping destination country ("Taxes"). You acknowledge that the characteristics of the Merchandise you are buying from usvia the Service, as well as the price, Delivery Costs and Taxes, shall be thosedisplayed to you by Global-E at the checkout (or similar) page of theRetailer's website. Similarly, please make sure you review your checkout page so that you can identify and correct any input errors. By placing an order viathe Service (an "Order"), you acknowledge that the seller is Global-Eand not the Retailer from whose website you have selected the Merchandise forwhich you are placing such Order, and that upon successful verification by Global-E of your Order and payment information, Global-E will buy theMerchandise from such Retailer and resell it to you in accordance with theseTerms.
2. Ability to Accept Terms.
The Service is intended only for individuals who are over the age of eighteen (18). If you are under 18 years ofage, please do not use any part of the Service or place an Order through theService.
3. Modifications.
Global-E reserves the right to modify theseTerms at any time by posting the changes on our website athttp://www.global-e.com/terms-of-service and/or on the Service. Such changewill take effect ten (10) days following the posting of the revised Terms, and your use of any part of the Service after we have posted such changes meansthat you agree to be bound by the Terms as modified.
4. Use of the Service.
4.1. Right to Use.
Subject to your compliance with these Terms, Global-E hereby grants you a limited, revocable, non-transferable, non-sub licensable and non-exclusive license to access and use the Service solely for the purpose of buying Merchandise. Merchandise is intended for non-commercial use only, and you acknowledge that buying Merchandise for resale is prohibited under these Terms.
4.2. Restrictions.
You agree to comply at all times with these Terms as well as all applicable laws, regulations, and rules ("Laws"), and you agree not to directly or indirectly: (i) copy, distribute, make derivative works of, or modify any part of the Service without our prior written authorisation; (ii) transmit via the Service any software viruses, or other harmful computercode, files or programs; (iii) disrupt the servers or networks connected to theService; (iv) circumvent, disable or otherwise interfere with security relatedfeatures of the Service or features that prevent or restrict use or copying ofany Content or that enforce limitations on use of the Service; (v) collect Content(defined below) or information from the Service, or otherwise access theService, by using any automated means, including without limitation,"robots," "spiders," "scrapers" and "offline readers," without our prior written approval which, even if given, we mayrevoke at any time; (vi) collect or harvest any personally identifiable information from the Service; (vii) remove, alter or obscure any proprietary notice or identification, including copyright, trademark, patent or othernotices, contained in or displayed on the Service; (viii) use the Global-Ename, - 2 - logo or trademarks without our prior written consent; and/or (ix)use the Service to violate any Laws, or for any unlawful, harmful,irresponsible, or inappropriate purpose, or in any manner that breaches theseTerms.
4.3. Availability.
We cannot guarantee that our Service will be uninterrupted or error-free. We are entitled without notice and without liability to suspend the Service for repair, maintenance, improvement or other technical reason.
5. Purchases; Payment; Delivery.
5.1. Accepted Payment Methods.
You may pay by debit card, credit card or another alternative payment method specified as part of the Retailer's checkout process. We may change the payment methods at any time but this will not affect any existing Order. The availability of a certain payment method may depend on your geographical location.
5.2. Payment.
If you buy Merchandise via the Service, then you acknowledge and agree: (>i) that we, or one of our third party payment processors ("Payment Processor"), may charge you through the payment method you have selected for such Order and such other amounts that may accrue in connection with the Order; (ii) that you will provide valid and current information for (a) yourself and (b) if applicable, another person, but only if you have first obtained their express consent to do so; (iii) that we may use the tools, software or services of Payment Processors to process transactions on our behalf; and (iv) if your payment is not received by us for any reason from your card issuer, you agree to promptly pay all amounts due upon demand and using the method that we reasonably prescribe, and that any amount not paid when required to be paid will accrue interest on a daily basis until paid in full at the at the rate for the time being that is applicable under the Late Payment of Commercial Debts (Interest) Act 1998.
5.3. Currency.
The price of Merchandise may be either pre-set in your local currency or calculated according to the rate of exchange between the base currency on the Retailer's site and the currency that you select as part of the purchase process at the time you place your Order. We reserve the right to set and update such exchange rates regularly at our sole discretion, and you acknowledge that such updates may affect Merchandise pricing on the Service. You will be charged according to the applicable exchange rate at the time you place your Order via the Service.
5.4. Taxes.
5.4.1. For certain shipping destination countries and/or Merchandise, you may be offered the option to pre-pay applicable Taxes, which will then be calculated and included in the final price when you place an Order through the Service. You acknowledge that such Taxes are set by the shipping destination country and therefore may vary from country to country.
5.4.2. In the event that the option to pre-pay applicable Taxes is available for you and you choose to pre-pay such Taxes, your final price will be fully guaranteed by Global-E, and Global-E will be fully responsible for paying the actual Taxes as will be determined by your shipping destination country upon import of your Order, including if the amount of such actual Taxes will be different than the amount paid by you to Global-E as part of your checkout process. Global-E may contract with a local licensed customs broker in your country, in which case, by ordering Merchandise via the Service, you authorise the applicable customs broker to act as your agent to: (a) conduct transactions with the local customs authority, (b) execute related documents on your behalf in connection with the import of Merchandise in your Order, (c) facilitate the payment of applicable Taxes; and (d) if applicable, return such Merchandise to Global-E (subject to these Terms). However, you acknowledge that, in the case of a return of Merchandise under the Additional Returns Policy below, you will be fully responsible for claiming back such Taxes from the applicable tax authority, to the extent possible, and Global-E shall have no responsibility or liability in connection with such claim.
5.4.3. For clarity, you may decide not to pre-pay the Taxes via the Service or the option to pre-pay Taxes may not be available for your shipping destination country and/or your Merchandise, in which case (i.e. where pre-pay doesn’t apply): (a) you acknowledge that the amount of Taxes displayed under the pre-pay option on the Service may not reflect the actual Taxes payable by you as determined by your shipping destination country’s relevant authority, which may be more or less than such estimate; and (b) you will be fully responsible for paying all applicable Taxes directly to the relevant authority (and for reclaiming them in the event of a cancellation or return or a return of Merchandise, to the extent permitted in the these Terms) as determined by the authorities of the shipping destination country, and Global-E shall have no responsibility or liability in connection with the foregoing. - 3 –
5.5. Orders, Acceptance and Steps to Conclude the Contract.
You place your order by using the applicable ordering process. This involves selecting the Merchandise, placing it in the shopping cart and transmitting the order by clicking on the “PAY AND PLACE ORDER” button. This process permits you to check and amend any errors before making an order by using the “back” button. Your acceptance of these Terms does not constitute our acceptance of your Ord