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Delivery Information

Click & Collect: Please wait to receive your Ready to Collect email before visiting the store.

The fastest way to get in touch is through our contact form accessed via the Ask a Question button on the contact us page.

Once your order has been dispatched you will receive your 16-digit tracking number. Track your order with Evri.

*FREE for orders over £25

Order before 10:00 pm for delivery within 3 working days (Mon to Sat excl. Bank Holidays) and 3 - 5 working days in Northern Ireland.

Delivery will be between 8:00 am - 8:00 pm.

Delivery

Our delivery partner Evri will send an email confirming your four-hour time slot on the day of delivery. You can manage your delivery using the links in this email, with options to leave in a safe place or deliver to a neighbour if you will not be in. Evri will make three delivery attempts.

Evri have implemented contactless delivery and we’re encouraging all of our customers to choose their preferred safe place for deliveries. Using the parcel tracking number in your order dispatch email, you can go to the Evri tracking page, choose ‘Change Delivery Preferences’ and select a safe place.

An alternative way of managing your delivery safely is through the Evri app. The app allows you to select a ‘safe place’ through the app by entering your tracking number, choosing the ‘divert’ option and selecting your preferred ‘safe place’. You can download the Evri are from either the App Store or Google Play Store

To find out more, read the Evri Coronavirus response.

Exclusions

FREE Standard delivery may be unavailable if your order contains a large item. If so, you'll need our Large Item Delivery service. You'll be notified of any large items in your order on the basket page.

FREE*

*Available for orders over £10. Please note that items must be available to purchase online in order for you to collect via the Click & Collect service.

Order before 10:00 pm Monday - Saturday to collect within 1 hour or next day in most stores depending on store stock availability. For Inverness and Newtownabbey stores, please allow 3 to 5 working days.

Please note: Orders placed after 6pm on a Saturday, or any time on a Sunday or bank holiday will be processed the next working day (Mon-Fri) and ready to collect within the next working day.

You will receive an email when your order is ready to be collected. Please wait for this email before you go into store. You will need to bring your email or order reference number with you, as well as Photo ID.

Your order will be held in store for 4 weeks.

Please note: We are currently experiencing technical difficulties for Click & Collect service at our Rugby store. All Rugby Click & Collect orders will be available to collect next day.

Exclusions

Certain products are excluded from Click & Collect, but you will be notified on the basket page if this affects any items in your order.

If your Click & Collect order is late, we apologise. Please rest assured that our team are working hard to have your order ready to collect as quickly as possible. You will receive an email as soon as your order has arrived in store and is ready to collect.

How to Use Click & Collect

  • Place your order online
  • Wait for your 'ready to collect' email
  • Check your store opening hours by using the Store Finder
  • Pop to store and collect your order

£5.95

Order before 10:00 pm for delivery the next working day.

Delivery will be between 8:00 am - 8:00 pm.

Please note: Orders placed after 10:00 pm on a Saturday, or any time on a Sunday or bank holiday will be processed on the next working day (Monday -Friday) and delivered the day after.

Please note: Next Day Delivery is not available in the following postcode districts: AB23, AB31-AB33, AB35-AB39, AB41-AB45, AB51-AB56, BN1, BT1, BT10-BT19, BT2, BT20-BT29, BT3, BT30- BT39, BT4, BT40- BT49, BT5, BT51-BT57, BT6, BT60-BT69, BT7, BT70, BT71, BT74-BT79, BT8, BT80-BT82, BT9, BT92-BT94, CA6, CA8, CB4, CV35, CV8, DD4, DD9, DG13, DG9, EH36, EH41, EH42, FK17-FK21, G83, G84, GL6, GL7, GY1, GY10, GY2- GY9, HS1-HS9, IM1-IM9, IM99, IP11, IV1, IV10-IV19, IV2, IV20-IV28, IV3, IV30, IV31, IV32, IV36, IV4, IV40-IV49, IV5, IV51, IV52, IV53-IV56, IV6, IV63, IV7-IV9, IV99, JE1-JE4, KA27, KA28, KA6, KW1, KW10-KW17, KW2-KW9, LN5, LN6, ME8-ME10, NE66, NE67, NE69-NE71, OX18, PA2, PA20-PA38, PA41-PA49, PA60-PA78, PA80, PH10, PH15-PH26, PH30, PH31-PH44, PH49, PH50, PH9, RH10, RH11, RH6, TD10-TD13, TD15, TD2-TD7, TD9, TR21-TR25, WF1, ZE1-ZE3

Delivery

Our delivery partner Evri will send an email confirming your four-hour time slot on the day of delivery. You can manage your delivery using the links in this email, with options to leave in a safe place or deliver to a neighbour if you will not be in. Evri will make three delivery attempts.

Evri have implemented contactless delivery and we’re encouraging all of our customers to choose their preferred safe place for deliveries. If you have a tracking number for your parcel, you can go to the Evri Tracking page, choose ‘Change Delivery Preferences’ and select a safe place.

To find out more, read the Evri Coronavirus Response.

£5.95

For orders that include large or complex products.

You will be notified on the basket page if you have included a large product in your order, with information regarding which item in your basket is resulting in increased cost of delivery.

Order before 8:00 pm for delivery within 3 working days.

Delivery will be between 8am - 8pm.

Delivery

Our delivery partner Evri will send an email confirming your four-hour time slot on the day of delivery. You can manage your delivery using the links in this email, with options to leave in a safe place or deliver to a neighbour if you will not be in. Evri will make three delivery attempts.

We may need to arrange for large sized orders to be delivered on a pallet. We will contact you directly is this is required.

Evri have implemented contactless delivery and we’re encouraging all of our customers to choose their preferred safe place for deliveries. If you have a tracking number for your parcel, you can go to the Evri tracking page, choose ‘Change Delivery Preferences’ and select a safe place.

To find out more, read the Evri Coronavirus response.

From €9 or $20 based on weight.

Delivery times will be advised at checkout.

Shipping

We can ship our products to over 100 destinations worldwide, with our delivery partner Global-e.

Order Destination Standard Air Express
Europe 5-7 Days2-4 Days
USA 8-11 Days2-3 Days
Canada 5-7 Days3-4 Days
Rest of World 5-10 Days5-8 Days
Shipping times are in business days and are approximate. The delivery date will be advised at checkout.

Payment

Global-e is a third party service that acts as your seller-on-record. When you buy your Hobbycraft products from Global-e, you will see that your payment method is charged by **Global-e//Hobbycraft**.

The purchase is subject to Global-e's Terms & Conditions and Privacy Policy (which will be presented at checkout before you place the order).

To find out more about our international terms and conditions please visit the International Return and Refund Policy.

Our international payment types table lists all accepted payment types per country.

Contact details

You can contact Global-e via their International Online Support or send a letter to 45 Leather Lane, London, EC1N 7TJ, United Kingdom.

All of our despatch boxes and packaging paper are made from 70% recycled material and are 100% recyclable

Our bubble wrap is made with minimum 50% recycled material and is 100% recyclable

Our packaging mailing bags are made from 60% recycled material and are 100% recyclable

Our mailing envelopes are made from:-

  • Bubble Part- 60% recycled material 100% recyclable
  • Paper Part- 100% recyclable

As instructed the two parts MUST be separated and disposed of into the relevant waste stream.

  • Our Air Pillows are made from 20% recycled material and are 100% recyclable
  • For any questions or queries regarding our delivery service or an order you have recently placed please contact our Customer Services team.

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