Hobbycraft Terms and Conditions
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All products and services that are supplied through Hobbycraft.co.uk are provided by Hobbycraft Trading Limited (full details of which are set out in the "Head Office" section of these terms and conditions).
You must follow our terms and conditions whenever you use, browse, register or place an order with Hobbycraft.co.uk (our website). It is your responsibility to know what our latest terms and conditions are.
Please also read our Privacy Policy, Delivery Information and Returns Information pages as they are a part of these terms.
You can find all other information about our website on our Frequently Asked Questions page.
Notification relating to Hobbycraft TV: On 4 September 2025 Hobbycraft TV launched. Hobbycraft TV is a trading name of Hobbycraft Trading Limited (HTL). The Hobbycraft TV business operates separately to HTL’s core business, which trades through physical stores, an app and website (hobbycraft.co.uk) under the trading name ‘Hobbycraft’. Hobbycraft TV operates the separate hobbycraft.co.uk/tv website, through which customers can purchase from Hobbycraft TV. Offers, vouchers and discounts provided by Hobbycraft through the stores, the app, the Hobbycraft.co.uk website and Hobbycraft Plus cannot be used on the Hobbycraft.co.uk/tv website and, likewise, Hobbycraft TV offers, vouchers and discounts are not valid for use in relation to Hobbycraft. Some Hobbycraft Club benefits can be used on Hobbycraft TV; see Hobbycraft Club T&Cs for details.
Please note that products and services supplied by Hobbycraft Trading Limited through Hobbycraft.co.uk/tv and use of the Hobbycraft TV website are subject to separate terms and conditions which are available on that website and these Terms and Conditions do not apply to products and services supplied by Hobbycraft TV or your use of the Hobbycraft TV website.
Use of our website and app
You must:
- Only use our website and app for lawful reasons
- Have our approval if you want to buy our products for a business
You must not use our website and app in a way that is against the rights of anyone else, or that stops or limits how it is enjoyed by others.
We are not to blame for any loss or damage to you for anything that you use on our website and app.
We own or license all of the rights on our website and app, which includes copyright.
You can only use, download and print our content for your own personal use or in-house business reasons. We must agree in writing before you can use our content for anything else. If you do not have our written agreement, you cannot:
- Copy, reproduce, use or deal with any of our website and app content
- Modify or share any of our website and app content for any reason
- Reproduce, crawl or frame our website and app from anywhere else
For media enquiries, please contact hobbycraft@finnpartners.com if you would like to use our photography or any other content on our website.
Account Information
You must tell us about any changes to your account information in ‘My Account’. You can also amend these details by contacting our Customer Services team on 0330 026 1400 from Monday to Sunday, between 9:00 am and 5:00 pm, or alternatively email the Customer Services team via our Ask a Question button on the contact us page.
Website and app user testing
Participants recruited for user testing must be over 18 years old or over. The testing will be delivered by a third party software and may include a recording of the session. Personal details, including your email address, will only be used by Hobbycraft to send gift cards (if relevant) and to invite you to participate in future user testing.
Products
Product Descriptions
We always try to give you the most up-to-date product information but sometimes we do get it wrong. This can include:
- Not having the right details for the product
- Different product packaging than shown
- Changes in the product colour*
- Showing the wrong amount of stock**
*This can be caused by differences on your computer screen or device as the actual colour of the product may be different from our website and app. Some product pages have colour swatches. Please use them as a guide only as they do not show the exact colour of the products.
**The amount of stock that we show on the website and app is a guide. We will confirm the amount of stock that we have when we confirm your order.
We may not process your order if we notice that the product information on our website and app is wrong when you place it.
Product Pricing
Where possible we try and have the same prices on our website and app as in store however some prices do differ. Stock may also differ between our website/app and stores which may continue to hold discontinued stock and our website/app does stock special online-only products that won’t be stocked in stores. Please also note that some products may be exclusive to our Hobbycraft.co.uk/tv website and may not be available from our stores or other sales channels.
Product Purchasing
There is no contract between you and Hobbycraft when you place an order on our website and app. We will manage your order only when you have received a confirmation email from us.
Our Frequently Asked Questions (FAQs) page has further information, including how to pay for and place and order on our website and app.
Product Reviews
You will receive an invitation via email to review a product that you bought from us either in store or on our website or app. This invitation will be sent 7 days after purchase.
We work with Bazaarvoice to ensure the authenticity of our product reviews.
By leaving a review you will be automatically entered into a free monthly prize draw to win a £50 Hobbycraft e-voucher. The winner will be notified by email within seven days of the prize draw taking place. If a winner is not contactable or does not claim their prize through acknowledged communication with Hobbycraft within 14 days of notification, then Hobbycraft reserves the right to reallocate the prize to another winner who will be selected at random and notified.
The winner will be asked for permission to use their details such as name or nickname, city and review for marketing and publicity activities on Hobbycraft official channels.
Age Restricted Products
Legislation prohibits the sale of certain products to persons under certain ages, these products are, but not exclusively:
- Party Poppers, fireworks and cracker snaps
- Solvents, i.e. glues, marker pens and correction fluid
- Knives and other bladed articles (Including scissors but not compasses)
- Aerosol paints
- Christmas crackers
- Helium
The Hobbycraft policy on age restricted sales is that the minimum age for restricted items is “18” irrespective of the legal requirements, e.g. the legal age for aerosols is 16. All age restricted products listed on Hobbycraft.co.uk and on our app will be marked as age restricted and by purchasing these items you are confirming that you are over 18.
You or another person present will need to be 18 or over to obtain any age restricted items and will be asked your year of birth. If you look under 25, please be prepared to show a valid passport or driving licence when the item is delivered or collected.
Gift Cards
- You can use a Hobbycraft gift card or e-voucher to shop in store, on our Hobbycraft.co.uk website (but currently not the Hobbycraft.co.uk/tv website) and our app.
- You don’t have to spend the full amount on the card. Your order cost will be taken from the balance of your gift card or e-voucher until it is zero.
- You can top-up a gift card in any of our stores from £5 up to any amount.
- You can buy Hobbycraft gift cards from our website or app from £5 up to £500.
- You will have 24 months after the last time that you use a gift card or e-voucher to make a purchase or top-up the value before it runs out.
- We are not responsible for your gift card or e-voucher if it is lost, stolen or damaged.
- Your gift card or e-voucher belongs to Hobbycraft Trading Limited. It is not a cheque guarantee, credit or charge card.
- Gift cards and e-vouchers cannot be re-sold and you cannot swap it for cash or have a refund.
- Gift cards and e-vouchers cannot be bought in conjunction with money-off vouchers or promotional codes.
Promotional Codes
Valid promotion codes may be used on Hobbycraft websites, app and Hobbycraft stores. To redeem the discount online, please enter the promotion code on the Basket page. Discounts and promotions online are only valid for orders delivered within the UK. Discounts will not be applied to delivery charges. Discounts and promotions may not be exchanged for cash and are non-transferable. Promotion codes cannot be used in conjunction with any other discount offer or deal. Discounts and promotions may not be used to purchase sewing machines, some digital crafting machines or gift cards. Promotion codes may only be used once per customer. Hobbycraft reserves the right to terminate discounts at any time.
Hobbycraft X Scouts Discount
Instructions
To redeem this offer:
Please fill in the eligibility form found on the Partnership Page
In store - Please show the online discount at the till point in store as proof you are eligible
Terms and conditions
- This discount can be used instore only
- Proof of discount code eligibility must be shown at the till in store to receive the discount.
- The discount cannot be used towards the purchase of craft machines (including, but not limited to, sewing machines, Cricut machines, Glowforge machines), workshops, subscriptions or gift cards
- The discount cannot be used in conjunction with any voucher code or alongside a subscription benefit discount
- The discount cannot be used towards any purchases at Post Office counters in Hobbycraft stores
- Hobbycraft reserves the right to refuse any proof of Scout’s ID that it deems to be invalid or fraudulent
- Hobbycraft reserves the right to withdraw the offer at its discretion
- The offer is not available to Hobbycraft or Hobbycraft TV Colleagues
- This is an exclusive discount for the Scouts movement only, please do not share them.
UNiDAYS 10% Student Discount
Instructions
To redeem this offer:
In store - Please show a valid Student Card at the till point in store
Online - Register and verify student status with UNiDAYS
Terms and Conditions
- Exclusive discount offer only available to students
- The discount cannot be used towards the purchase of craft machines (including, but not limited to, sewing machines, Cricut machines, Glowforge machines), workshops, subscriptions, gift cards or for Hobbycraft TV purchases
- The discount cannot be used in conjunction with any voucher code or alongside a subscription benefit discount
- The discount cannot be used towards any purchases at Post Office counters in Hobbycraft stores
- Hobbycraft reserves the right to refuse any student ID that it deems to be invalid or fraudulent
- Hobbycraft reserves the right to withdraw the offer at its discretion
- The discount is not available to Hobbycraft or Hobbycraft TV Colleagues
Student Beans 10% Student Discount
Instructions
To redeem this offer:
Online only - Register and verify student status with Student Beans
Terms and Conditions
- Exclusive discount offer only available to students
- The discount cannot be used towards the purchase of craft machines (including, but not limited to, sewing machines, Cricut machines, Glowforge machines), workshops, subscriptions, gift cards or for Hobbycraft TV purchases
- The discount cannot be used in conjunction with any voucher code or alongside a subscription benefit discount
- The discount cannot be used towards any purchases at Post Office counters in Hobbycraft stores
- Hobbycraft reserves the right to refuse any student ID that it deems to be invalid or fraudulent
- Hobbycraft reserves the right to withdraw the offer at its discretion
- The discount is not available to Hobbycraft or Hobbycraft TV Colleagues
- The discount is online only. The discount cannot be used in-store
Hobbycraft Kent & Cornwall Event Discount
Instructions
To redeem this offer:
In store - Please show discount code at the till point in store as proof you are eligible
Online and app- Enter discount code on the basket page
Terms and Conditions
- This discount can be used instore, on our website and on app but not to purchase from Hobbycraft TV
- Discount code valid from 28/7/25, expired midnight 31/08/25
- Proof of discount code eligibility must be shown at the till in store to receive the discount
- The discount cannot be used towards the purchase of craft machines (including, but not limited to, sewing machines, Cricut machines, Glowforge machines), workshops, subscriptions or gift cards
- The discount cannot be used in conjunction with any voucher code or alongside a subscription benefit discount
- Hobbycraft reserves the right to withdraw the offer at its discretion
- The offer is not available to Hobbycraft or Hobbycraft TV Colleagues
- This is an exclusive discount for guests of these events only
MCM Comic Con Birmingham - 10% discount
Instructions
To redeem this offer in store - Please show discount code at the till point in store as proof you are eligible
To redeem this offer online and app - Enter discount code on the basket page.
Terms and Conditions
- This discount can be used instore, on our website and on app but not to purchase from Hobbycraft TV
- Discount code valid from 17/11/2025, expired midnight 19/12/2025
- Proof of discount code eligibility must be shown at the till in store to receive the discount
- The discount cannot be used towards the purchase of craft machines (including, but not limited to, sewing machines, Cricut machines, Glowforge machines), workshops, subscriptions, gift cards, trading cards, or Geek Retreat events, food or beverages
- The discount cannot be used in conjunction with any voucher code or alongside a subscription benefit discount
- Hobbycraft reserves the right to withdraw the offer at its discretion
- The offer is not available to Hobbycraft or Hobbycraft TV Colleagues
- This is an exclusive discount for MCM Birmingham Comic Con attendees and newsletter subscribers
Orders
Charity Donations in our Checkout
At the end of checkout, if you have paid by payment card, you will be given the opportunity to make a charity donation to our chosen charity, Mind. This works as follows:
- If you wish to donate you can select the donation amount on the ‘Thank you for your order’ page
- The donation will be charged to the same payment card you have used during the checkout
- The donation is a separate transaction to your Hobbycraft online purchase and will show as a separate transaction with Mind/Adyen Giving in your banking records
- Every donation you give goes to charity. 89% will go to Mind (the National Association for Mental Health) (registered charity number 219830), 8% to Scottish Action for Mental Health (SAMH) (charity number SC-008897), and 3% to Inspire (charity number 103470)
- Any donations you make to charity in connection with your order or purchase will not be refunded in the event that you exercise your right to cancel your order
Order Data
When you place an order with us, you can go to 'My Account' at any time to browse your order history. We have a privacy promise to keep all of your data safe and secure, as set out in our Privacy Policy.
Order Confirmation
We will send you a receipt of your order in an email. Please read and check the details carefully to make sure that they are correct.
If the details are not right, or if you need any help, please contact our Customer Services team on 0330 026 1400 from Monday to Sunday, between 9:00 am and 5:00 pm, or alternatively email the Customer Services team via our Ask a Question button. We will need to know any changes to your details before we send your order or it may be delayed.
Delivery and Returns
We are not responsible for any delay in delivery if you are not there to collect your order when it arrives. It is your responsibility to tell our courier company to arrange re-delivery or collection.
Our Delivery Information page and Returns Information page have further information, including delivery countries, our Returns Policy and your Right to Cancel.
Your Right to Cancel
Under the Consumer Contracts Regulations 2013, you have specific rights to cancel your purchase made online or by phone.
You are entitled to cancel your contract within 14 days from the day you receive the goods or services.
At Hobbycraft, we go beyond this statutory right by allowing you to return items within 28 days of receiving them, provided they are unused, in original packaging, and resalable.
Exceptions to the Right to Cancel
Please note, this right does not apply to:
- Goods that are made to measure or custom-made, such as items cut to order (e.g., fabric and ribbons).
- Goods that have been personalized to your specifications.
- Goods that are perishable, liable to deteriorate, or expire rapidly, including edible goods or products with a use-by date.
These conditions do not affect your statutory rights if goods are faulty or not as described.
Exercising Your Right to Cancel
To exercise your right to cancel, please inform us of your decision clearly, including:
- Your full name
- Your address
- Order details, including items to be cancelled
- Contact information (phone number and email address, if available)
You may cancel your order by using any of the following options:
Returning Goods
If you decide to cancel, please return the goods within 14 days from the date of cancellation.
Hobbycraft provides a free return method for online orders, giving you a hassle-free option that goes beyond the statutory requirement of customer-paid returns.
Additionally, online purchases can be returned at any Hobbycraft store, where our team will be happy to assist. Alternatively, you may drop off your parcel at one of our courier return points using the provided return label.
Refund Process
Upon receiving the returned goods, we will reimburse you using the same payment method used for the original transaction, including the cost of standard delivery. Please note that if you chose a delivery method other than our standard and least expensive method, any additional delivery costs will not be refunded.
We may make a deduction from the reimbursement if the returned goods show signs of unnecessary handling or damage. Refunds will be processed within 14 days from the day we receive the goods.
Head Office Address
Hobbycraft Trading Limited
7 Enterprise Way
Aviation Park
Bournemouth International Airport
Christchurch
Dorset
BH43 6HG
Telephone: 01202 596100
Fax: 01202 596101
VAT number: 974990653
Registration number: 806269
Hobbycraft Club
Our FREE Hobbycraft Club offers discounts and loyalty rewards. Sign up in store, on hobbycraft.co.uk, on the app or on the hobbycraft.co.uk/tv website. Hobbycraft and Hobbycraft TV customers with an online account are automatically part of the Club. Opt in to email and app notifications to hear about new offers, vouchers and rewards.
Club Exclusive Offer – 25% Off Christmas
Instructions
To qualify for your exclusive offer, you must be a member of the Hobbycraft Club.
The easiest way to access your exclusive voucher is within your account on the Hobbycraft app. To set up a new account or to log in to an existing account, please go to Account on your app. Your exclusive voucher will be added to your app account automatically.
To redeem in store, please show the voucher in your app account or in the email sent to you at the till point.
To redeem on our app, please ensure that you are logged into your account using the email address with which you registered as a Club member. In the basket tap View Your Rewards and then tap the Apply to Basket button next to the voucher.
To redeem online, please ensure you are logged into your account using the email address with which you registered as a Club member. Click Add Your Rewards on the basket page and then the Apply button next to the voucher.
Terms and Conditions
- The voucher is only available for Hobbycraft Club Members
- The voucher is valid from date of issue until 23:59 on 3rd December 2025
- The voucher can be redeemed in any Hobbycraft store, on our app or at Hobbycraft.co.uk
- The 25% discount will apply to the eligible products while stocks last, but will not apply to any other products in your transaction
- The voucher can only be used once, and must be used by you
- The promotion cannot be used in conjunction with any other discount or voucher code - but it can be used alongside a subscription benefit discount
- Hobbycraft reserves the right to withdraw the offer at its discretion
- The promotion is not available to Hobbycraft or Hobbycraft TV colleagues
15% Off Next Purchase – New Member Discount
Instructions
The 15% Hobbycraft Club new member discount offer is available only when advertised. When joining the Hobbycraft Club in store, on our app, on our website, or on Hobbycraft TV, a 15% discount code will be added to your app account if you have one and sent to you by email if you have opted in to receive emails once you have completed the signup process.
To redeem in store, please show the voucher in your app account or on the email at the till point.
When redeeming on our app, please ensure that you are logged into your account using the email address with which you registered as a Club member. In the basket, tap View Your Rewards and then tap the Apply to Basket button next to the voucher.
When redeeming via our website or on Hobbycraft TV, please ensure that you are logged into your account using the email address with which you registered as a Club member and enter the discount code into the promotion code box at the checkout.
Terms and Conditions
- The offer will only be issued to new Hobbycraft Club members.
- The voucher will be valid for 28 days from date of issue.
- The voucher can be used once for your next purchase with us, in store, on the app,online at Hobbycraft.co.uk or Hobbycraft TV. The voucher must be used by you.
- The voucher cannot be used towards the purchase of craft machines (including, but not limited to, sewing machines, Cricut machines, Glowforge machines), workshops, subscriptions, gift cards, trading cards, Geek Retreat events, food or beverages.
- The voucher cannot be used towards any purchases at Post Office counters in Hobbycraft stores
- The voucher cannot be used in conjunction with any other offer during our Black Friday campaign.
- Hobbycraft reserves the right to withdraw the offer at its discretion.
- You cannot use the voucher in conjunction with any other Club voucher, discount code, student discount or subscription benefit discount.
- The promotion is not available to Hobbycraft or Hobbycraft TV Colleagues.
£5 voucher on your birthday
Instructions
To qualify for your Club exclusive £5 birthday voucher, you must be a member of the Hobbycraft Club, have provided your birthday details on our app, on our websites or in store, and have an account on the Hobbycraft app or be opted in to receive Hobbycraft emails. To set up a new account or to log in to an existing account, please go to My Account.
On the day of your birthday, your £5 voucher will be added to your app account if you have one and sent to you by email if you are opted in to receive Hobbycraft emails.
To redeem in store, please show the voucher in your app account or on the email at the till point.
When redeeming on our app, please ensure that you are logged into your account using the email address with which you registered as a Club member. In the basket, tap View Your Rewards and then tap the Apply to Basket button next to the voucher.
When redeeming via our website or on Hobbycraft TV, please ensure you are logged into your account using the email address which you registered as a Club member with and enter the discount code into the promotion code box at the checkout.
Terms and conditions
- The voucher is only available for Hobbycraft Club Members.
- You must have an account on our app or be opted in to receive Hobbycraft emails in order to receive your voucher.
- The voucher is valid for 35 days from date of issue.
- The voucher can be redeemed in any Hobbycraft store, on our app, on our website, or on Hobbycraft TV.
- Purchases made below the value of the birthday voucher (£5) will not receive cash or a voucher for the difference in store or online.
- The voucher can only be used once, and must be used by you.
- The promotion cannot be used in conjunction with any other Club voucher, discount code or student discount – but it can be used alongside a subscription benefit discount.
- The voucher cannot be used towards the purchase of workshops, subscriptions, gift cards, trading cards, Geek Retreat events, food or beverages.
- The voucher cannot be used towards any purchases at Post Office counters in Hobbycraft stores
- Once the voucher has been redeemed, the £5 cannot be refunded if the transaction is returned.
- Hobbycraft reserves the right to withdraw the offer at its discretion.
- The promotion is not available to Hobbycraft or Hobbycraft TV colleagues.
Club Loyalty Vouchers: 5% back on your spend
Instructions
When you join the Hobbycraft Club, we’ll keep track of every penny you spend and issue 5% back in Club loyalty vouchers in increments of £2.50.
In order for us to track your spend, you must ensure your Hobbycraft Club card is scanned when shopping in store. When shopping on our app, our website, or Hobbycraft TV, you must log in using the email address you originally used to register. Transactions cannot be added post-purchase.
£2.50 vouchers will be issued for each additional £50 in accumulated spend. Every time you earn a new voucher, we’ll issue it to your app account and by email within 7 days. A maximum of 6 vouchers can be earned per day; any remaining spend that has not triggered a voucher will be carried forwards towards your next voucher, up to a maximum of £49.99.
We can only issue vouchers to you if you have an account on our app or websites or are opted in to Hobbycraft emails.
We’ll send you regular balance updates in your app account and by email so that you know how close you are to receiving your voucher.
Spending Your Vouchers
Each voucher is valid for 3 months from the date of issue.
To redeem in store, please present the voucher from your email or app at the till point.
When redeeming on our app, please ensure that you are logged into your account using the email address with which you registered as a Club member. In the basket, tap Access Your Rewards and then tap the Apply to Basket button next to the voucher.
When redeeming via our websites, please ensure you are logged into your account using the email address you used to register for the Club, and enter the discount code into the promotion code box at the checkout.
Terms and Conditions
- Club loyalty vouchers are only available to customers who are in the Hobbycraft Club.
- Vouchers can be redeemed in any Hobbycraft store, on our app or website, or on Hobbycraft TV.
- You can use an unlimited number of vouchers per purchase in store, on our app or website, or on Hobbycraft TV. The vouchers cannot be redeemed for cash or the equivalent.
- Purchases made below the value (£2.50) will not receive cash or a voucher for the difference in store, on our app or our website.
- Vouchers can only be used once and must be used by you.
- The promotion cannot be used in conjunction with any other Club voucher, discount code or student discount, but it can be used alongside a subscription benefit discount.
- The vouchers cannot be applied to the purchase of gift cards, e-gift cards, workshops, subscriptions, trading cards, Geek Retreat events, food or beverages.
- The voucher cannot be used towards any purchases at Post Office counters in Hobbycraft stores
- Once the voucher has been redeemed, the £2.50 cannot be refunded if the transaction is returned.
- All purchases made whilst subscribed to Hobbycraft Plus will not contribute towards a £2.50 voucher.
- All purchases of gift cards, e-gift cards, subscriptions and carrier bags will not contribute towards a £2.50 voucher.
- You cannot transfer your balance to any other person(s).
- Hobbycraft reserve the right to withdraw or change the offer at its discretion without notice.
- Hobbycraft or Hobbycraft TV Colleagues are not eligible for this promotion.
- Any unused vouchers will not be re-issued or backdated.
Social
Social Media Giveaways
These terms and conditions (“T&Cs”) apply to any giveaway carried out by Hobbycraft Trading Limited, 7 Enterprise Way, Aviation Park, Bournemouth International Airport, Christchurch, Dorset, BH23 6HG (“Hobbycraft”) via social media including but not limited to Instagram, TikTok, Facebook and Twitter.
Terms and conditions
- Entry is open to residents of the UK except employees (and their families) of Hobbycraft, the suppliers of the prizes and any other companies associated with the Giveaway
- All Entrant(s) must be aged 18 or over as of the date of entry
- Any Entrant who is under the age of 18 on the day they enter the Giveaway must obtain permission from their parent or guardian, and before entering their parent and guardian must agree to these terms and conditions
- Entry to the Giveaway will be via the relevant Hobbycraft social media account (brand/store accounts)
- Entry to the Giveaway must be made via the defined Entry mechanic and before the Giveaway closure date/time. Both will be defined in the relevant post on the applicable Hobbycraft social media account (brand/store accounts)
- Unless otherwise stated, no purchase is necessary to enter a Giveaway
- The Prizes are as stated, are not transferable to another individual and no cash or other alternatives will be offered
- Prizes are subject to availability and the Prize suppliers’ terms and conditions
- Hobbycraft reserve the right to amend or alter the terms of competitions and reject entries from entrants not entering into the spirit of the competition
- In the event of a prize being unavailable, Hobbycraft reserves the right to offer an alternative Prize of equal or greater value
- Unless stated otherwise the Winner(s) will be drawn at random from all correct entries received by the closing date stated
- Only the Winner(s) will be contacted by Hobbycraft. Their names may be published on the Hobbycraft websites and social media channels, subject to consent gained at the time they were informed of being a winner
- Reasonable efforts will be made to contact the Winner(s). If the Winner(s) cannot be contacted within 7 days, or are unable to comply with these terms and conditions, Hobbycraft reserves the right to offer the Prize to the next eligible entrant drawn at random, or in the event that the promotion is being judged, Hobbycraft reserves the right to offer the Prize to the runner(s)-up selected by the same judges
- Prizes must be dispatched to a UK postal address
- Failure to respond and/or provide an address for delivery, or failure to meet the eligibility requirements may result in forfeiture of the Prize
This promotion is in no way sponsored, endorsed or administered by or associated with Facebook, Instagram, TikTok or any other social media channel. By entering, entrants acknowledge that Facebook, Instagram and TikTok do not bear any responsibility for this promotion and, to the maximum extent permitted by law, entrants release Facebook, Instagram and TikTok from any liability whatsoever in connection with this promotion. All information entrants provide when they enter the promotion is provided to the Promoter and not to Facebook, Instagram, TikTok or any other social media channel.
User Generated Content
In these user generated content terms and conditions ("UGC T&Cs"), "Hobbycraft", "we", "us" and "our" means Hobbycraft Trading Limited and "you" means the person providing user generated content.
If you post content, including photographs and text, to social media ("User Generated Content"), along with:
- the Hobbycraft handle of "@HobbycraftHQ"; or
- hashtags "#hobbycraft", "#MakeWithHobbycraft", "#ShareYourKnitcraft", or any other hashtags that are associated with Hobbycraft,
we may post a comment to your original social media post asking you if you accept these UGC T&Cs. By replying to our comment with the hashtag "#YesHobbycraft," you accept these UGC T&Cs.You also accept these UGC T&Cs by uploading content to any Hobbycraft website or mobile application.
You grant to us a perpetual, royalty-free, non-exclusive, worldwide licence to exercise all intellectual property rights in your User Generated Content for our marketing, advertising or promotional purposes, including via hobbycraft.co.uk, other websites, social media channels, YouTube, broadcast channels, email, paid social media and other customer communications. You agree that we may edit, alter or combine your User Generated Content with other material.
You warrant and represent to us that:
- you are at least 18 years of age;
- you are authorised to grant the rights set out in these UGC T&Cs, including the intellectual property licence set out above; and
- our use of your User Generated Content will not violate the rights of any third party or any law.
You hereby:
- release and discharge us from any obligation to pay you for our use of your User Generated Content in accordance with these UGC T&Cs; and
- release, discharge and agree to hold Hobbycraft and any person acting on Hobbycraft’s behalf harmless from all claims, demands, and liabilities whatsoever in connection with our use of the User Generated Content in accordance with these UGC T&Cs.
Bazaarvoice provides social content management services to Hobbycraft and facilitates the collection of User Generated Content on behalf of Hobbycraft. Hobbycraft is the data controller and Bazaarvoice is the data processor. Our privacy policy is available at www.hobbycraft.co.uk/help-centre/further-info/privacy-policy.html. and Bazaar Voice's privacy policy is available at www.bazaarvoice.com/legal/privacy-policy.
If you wish to make a complaint about User Generated Content, for example that it is objectionable, in breach of your copyright or you would otherwise like it removed, please contact customerservices@hobbycraft.co.uk. You acknowledge that, while we have control over our own posts, where User Generated Content is posted on third party sites we may not be able to require the third party to remove the User Generated Content. In such cases, you will need to contact the third party directly.