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Terms and Conditions

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All products and services that are supplied through Hobbycraft.co.uk are provided by Hobbycraft Trading Limited (full details of which are set out in the "Head Office" section of these terms and conditions).

You must follow our terms and conditions whenever you use, browse, register or place an order with Hobbycraft.co.uk. It is your responsibility to know what our latest terms and conditions are.

Please also read our Privacy Policy, Delivery Information and Returns Information pages as they are a part of these terms.

You can find all other information about our website on our Frequently Asked Questions page.

Use of our website

You must:

  • Only use our website for lawful reasons
  • Have our approval if you want to buy our products for a business

You must not use our website in a way that is against the rights of anyone else, or that stops or limits how it is enjoyed by others.

We are not to blame for any loss or damage to you for anything that you use on our website.

We own or license all of the rights on our website, which includes copyright.

You can only use, download and print our content for your own personal use or in-house business reasons. We must agree in writing before you can use our content for anything else. If you do not have our written agreement, you cannot:

  • Copy, reproduce, use or deal with any of our website content
  • Modify or share any of our website content for any reason
  • Reproduce, crawl or frame our website from anywhere else

Journalists please contact our eCommerce Trading Manager if you would like use our photography or any other content on our website.

Account Information

You must tell us about any changes to your account information in ‘My Account’. You can also amend these details by contacting our Customer Services team on 0330 026 1400 from Monday to Sunday, between 9:00 am and 5:00 pm, or alternatively email the Customer Services team via our Ask a Question button on the contact us page.

Products

Product Descriptions

We always try to give you the most up-to-date product information but sometimes we do get it wrong. This can include:

  • Not having the right details for the product
  • Different product packaging than shown
  • Changes in the product colour*
  • Showing the wrong amount of stock**

*This can be caused by differences on your computer screen or device as the actual colour of the product may be different from our website. Some product pages have colour swatches. Please use them as a guide only as they do not show the exact colour of the products.

**The amount of stock that we show on the website is a guide. We will confirm the amount of stock that we have when we confirm your order.

We may not process your order if we notice that the product information on our website is wrong when you place it.

Product Pricing

Where possible we try and have the same prices online as in store however some prices do differ between online and in store. Stock may also differ between our website and stores which may continue to hold discontinued stock and our website does stock special online-only products that won’t be stocked in stores.

Product Purchasing

There is no contract between you and Hobbycraft when you place an order on our website. We will manage your order only when you have received a confirmation email from us.

Our Frequently Asked Questions (FAQs) page has further information, including how to pay for and place and order on our website.

Product Reviews

You will receive an invitation via email to review a product that you bought from us either in store or online. This invitation will be sent 7 days after purchase.

We work with Bazaarvoice to ensure the authenticity of our product reviews. By sending us a review or rating you agree to the following Bazaarvoice Terms and Conditions.

By leaving a review you will be automatically entered into a free monthly prize draw to win a £50 Hobbycraft e-voucher. The winner will be notified by email within seven days of the prize draw taking place. If a winner is not contactable or does not claim their prize through acknowledged communication with Hobbycraft within 14 days of notification, then Hobbycraft reserves the right to reallocate the prize to another winner who will be selected at random and notified.

The winner will be asked for permission to use their details such as name or nickname, city and review for marketing and publicity activities on Hobbycraft official channels.

Age Restricted Products

Legislation prohibits the sale of certain products to persons under certain ages, these products are, but not exclusively:

  • Party Poppers, Throw downs, Fireworks, Caps and cracker snaps
  • Solvents, i.e. glues, marker pens and correction fluid
  • Knives and other bladed articles (Including Scissors but not Compasses)
  • Aerosol paints
  • Christmas Crackers
  • Helium

The Hobbycraft policy on age restricted sales is that the minimum age for restricted items is “18” irrespective of the legal requirements, e.g. the legal age for aerosols is 16. All age restricted products listed on Hobbycraft.co.uk will be marked as Age Restricted and by purchasing these items you are confirming that you are over 18.

When buying using our Click & Collect service in our stores, at the point of collection you will be asked to provide proof of age. Our stores operate the THINK 25 policy whereby anyone who looks under the age of 25 will be asked to provide ID. The types of ID accepted are a Photo Driving Licence, Passport or ID card carrying the Pass Hologram.

Gift Cards

  • You can use a Hobbycraft gift card or e-voucher to shop in store and online.
  • You don’t have to spend the full amount on the card. Your order cost will be taken from the balance of your gift card or e-voucher until it is zero.
  • You can top-up a gift card in any of our stores from £5 up to any amount.
  • You can buy Hobbycraft gift cards online from £5 up to £500.
  • You will have 24 months after the last time that you use a gift card or e-voucher to make a purchase or top-up the value before it runs out.
  • We are not responsible for your gift card or e-voucher if it is lost, stolen or damaged.
  • Your gift card or e-voucher belongs to Hobbycraft Trading Limited. It is not a cheque guarantee, credit or charge card.
  • Gift cards and e-vouchers cannot be re-sold and you cannot swap it for cash or have a refund.
  • Gift cards amd e-vouchers cannot be bought in conjunction with money-off vouchers or promotional codes.
  • If you have more than one gift card or e-voucher and wish to redeem them against a single transaction, please contact contact our Customer Services team. We will issue you with a new e-voucher containing the consolidated balance of all your cards.

Promotion Codes

Valid promotion codes may be used on hobbycraft.co.uk and in Hobbycraft stores. To redeem the discount online, please enter the promotion code on the Basket page. Discounts and promotions online are only valid for orders delivered within the UK. Discounts will not be applied to delivery charges. Discounts and promotions may not be exchanged for cash and are non-transferable. Promotion codes cannot be used in conjunction with any other discount offer or deal. Discounts and promotions may not be used to purchase sewing machines or gift cards. Promotion codes may only be used once per customer. Hobbycraft reserves the right to terminate discounts at any time.

Orders

Charity Donations in our Checkout

At the end of checkout, if you have paid by payment card, you will be given the opportunity to make a charity donation to our chosen charity, Together for Short Lives, enabled by the Pennies charity. This works as follows:

  • If you wish to donate you can select the donation amount on the ‘Thank you for your order’ page
  • The donation will be charged to the same payment card you have used during the checkout
  • The donation is a separate transaction to your Hobbycraft online purchase and will show as a separate transaction with Pennies in your banking records
  • Every penny you give goes to charity. 95% goes to Together for Short Lives (registered charity no. 1144022) and 5% to Pennies (registered charity no. 1122489)
  • Any donations you make to charity in connection with your order or purchase will not be refunded in the event that you exercise your right to cancel your order

Order Data

When you place an order with us, you can go to 'My Account' at any time to browse your order history. We have a privacy promise to keep all of your data safe and secure, as set out in our Privacy Policy.

Order Confirmation

We will send you a receipt of your order in an email. Please read and check the details carefully to make sure that they are correct.

If the details are not right, or if you need any help, please contact our Customer Services team on 0330 026 1400 from Monday to Sunday, between 9:00 am and 5:00 pm, or alternatively email the Customer Services team via our Ask a Question button. We will need to know any changes to your details before we send your order or it may be delayed.

Delivery

We are not responsible for any delay in delivery if you are not there to collect your order when it arrives. It is your responsibility to tell our courier company to arrange re-delivery or collection.

Our Delivery Information page and Returns Information page have further information, including delivery countries, our Returns Policy and your Right to Cancel.

Head Office Address

Hobbycraft Trading Limited
7 Enterprise Way
Aviation Park
Bournemouth International Airport
Christchurch
Dorset
BH43 6HG

Telephone: 01202 596100

Fax: 01202 596101

VAT number: 974990653

Registration number: 806269

Hobbycraft Club

15% off Next Purchase

Instructions

When joining the Hobbycraft Club in store, a 15% discount code will be printed on your receipt. When joining online, a 15% discount code will be sent to you by email following completion of the signup process.

To redeem in store, please present the discount code at the till point alongside your Hobbycraft Club loyalty card.

When redeeming online, please ensure that you are logged into your account using the email address with which you registered as a club member and enter the discount code into the promotion code box at the checkout.

When redeeming the voucher code against a Hobbycraft Workshop on https://classbento.co.uk/hobbycraft/home, please tick the Apply Voucher box on the basket page and then enter the discount code into the box and click apply.

Terms and Conditions

  1. The offer will only be issued to new Hobbycraft Club members
  2. You can use your discount code in store and online
  3. The voucher will be valid for 28 days from date of issue
  4. The voucher can be used twice, once for you next purchase with us, online or in store and once for you next workshop booking. The voucher must be used by you.
  5. The voucher cannot be used towards the purchase of sewing machines, Cricut machines, Silhouette machines, Made to Measure Patterns or gift cards
  6. Hobbycraft reserves the right to withdraw the offer at its discretion
  7. You cannot use the voucher in conjunction with any other offer

£5 gift on your birthday

Instructions

To qualify for a £5 birthday gift, you must have an online Hobbycraft account and have provided your birthday details. To set up a new account or to log in to an existing account, please go to My Account.

You will be sent an email containing a £5 discount code on the day of your birthday.

To redeem in store, please present the email at the till point alongside your Hobbycraft Club loyalty card.

When redeeming online, please ensure you are logged into your account using the email address which you registered as a club member with and enter the discount code into the promotion code box at the checkout.

Terms and conditions

  1. The gift is only available for Hobbycraft Members
  2. You must be subscribed to receive Hobbycraft emails in order to receive your gift
  3. The gift is valid for 14 days from date of issue
  4. Purchases made below the value of the birthday gift (£5) will not receive cash or a voucher for the difference in store or online
  5. The gift can only be used once, and must be used by you
  6. This promotion cannot be used in conjunction with any other offer
  7. The gift cannot be used towards the purchase of sewing machines, Cricut machines, Silhouette machines, workshops, Made to Measure Patterns or gift cards
  8. Once the gift has been redeemed, the £5 cannot be refunded if the transaction is returned
  9. Hobbycraft reserves the right to withdraw the offer at its discretion
  10. The promotion is not available to Hobbycraft colleagues

Free Prize Draw Entries

Instructions

Hobbycraft Club members will be automatically entered into a free monthly prize draw to win one of five £100 Hobbycraft e-gift cards every time they make a purchase.

Entries will be assigned to the prize draw relating to the month the purchase took place, e.g. a purchase on 1st January 2023 will be included within the January 2023 prize draw.

Terms and conditions

  1. This prize draw is only available to Hobbycraft Club members
  2. You will get one entry into the draw for:
    • Each complete transaction you make where your reward card is swiped in store; or
    • Each complete transaction you make online whilst signed up to your account using your email address which you registered as Club member
  3. The numbers of entries into the prize draw are not limited
  4. There is a purchase necessary to enter this prize draw
  5. The closing date of each monthly prize draw will take place on the last day of each calendar month
  6. There are 5 x £100 Hobbycraft e-Gift Cards to win in each prize draw. Five winners will be selected at random from all individuals who meet clause one and two of these terms and conditions within seven days of the draw closing date
  7. The winners will be sent their prize e-gift card by email within seven days of the prize draw taking place
  8. The e-gift card is valid for 2 years and can be used online or in Hobbycraft stores
  9. Colleagues of Hobbycraft who are members of the Hobbycraft Club are excluded from the prize draw
  10. Hobbycraft reserve the right to withdraw the offer at its discretion

VIP Discount Events

Instructions

Club Members will be notified of upcoming VIP discount day/s by email. The email will contain a voucher code, which can be used to obtain a discount on the day of the event.

To redeem in store, please present the discount email at the till point alongside your Hobbycraft Club loyalty card.

When redeeming online, please ensure you are logged into your account using the email address which you registered as a Club member with and enter the discount code into the promotion code box at the checkout.

Terms and conditions

  1. The offer is only available to Hobbycraft Club members
  2. The offer only applies to full price items. It cannot be used towards the purchase of sewing machines, Cricut machines, Silhouette machines, workshops, Made to Measure Patterns or gift cards
  3. You must be subscribed to receive Hobbycraft emails in order to receive notification of the discount day/s
  4. The value of the discount will be detailed within the notification email
  5. The offer will only be valid on the day/time stipulated within the notification email
  6. The voucher can only be used once, and must be used by you
  7. This promotion cannot be used in conjunction with any other offer
  8. Hobbycraft reserve the right to withdraw the offer at its discretion

Spend & Save Super Savings

Instructions

Every time you shop instore or online, we’ll keep track of your spend. When you have spent £50, we’ll issue you a £5.00 reward by email.

If you spend £100 or more (taking into account any accumulated spend) we’ll issue multiple vouchers in one email (up to a maximum of six vouchers for any single purchase). Any remaining balance you have earned which has not qualified for a voucher (up to a maximum of £49.99) will be carried forward towards your next voucher.

We’ll send you regular balance updates by email so that you know how close you are to receiving your voucher.

Your voucher is valid for 3 months from date of issue.

To redeem in store, please present the email at the till point alongside your Hobbycraft Club card.

When redeeming online, please ensure you are logged into your account using the email address you used to register for the Club, and enter the discount code into the promotion code box at the checkout.

Terms and Conditions

  1. Spend & Save Super Savings is only available to customers invited into the scheme
  2. Vouchers can be redeemed in any Hobbycraft store or at Hobbycraft.co.uk.
  3. Multiple £5.00 vouchers cannot be used in conjunction with one another and cannot be redeemed for cash or the equivalent
  4. Purchases made below the value (£5.00) will not receive cash or a voucher for the difference in store or online
  5. Vouchers can only be used once and must be used by you
  6. The promotion cannot be used in conjunction with any other Club voucher or discount codes
  7. Once the voucher has been redeemed, the £5.00 cannot be refunded if the transaction is returned
  8. Hobbycraft reserve the right to withdraw the offer at its discretion
  9. Hobbycraft Colleagues are not eligible for this promotion
  10. Purchases of gift cards, e-gift cards, carrier bags, Workshops and Made to Measure Patterns do not contribute towards a £5.00 voucher
  11. You cannot transfer your balance to any other person(s)

Social

Social Media Giveaways

These terms and conditions (“T&Cs”) apply to any giveaway carried out by Hobbycraft Trading Limited, 7 Enterprise Way, Aviation Park, Bournemouth International Airport, Christchurch, Dorset, Bh43 6HG (“Hobbycraft”) via social media including but not limited to Instagram, Facebook and Twitter.

Terms and conditions

  1. Entry is open to residents of the UK except employees (and their families) of Hobbycraft, the suppliers of the prizes and any other companies associated with the Giveaway
  2. All Entrant(s) must be aged 18 or over as of the date of entry
  3. Any Entrant who is under the age of 18 on the day they enter the Giveaway must obtain permission from their parent or guardian, and before entering their parent and guardian must agree to these terms and conditions
  4. Entry to the Giveaway will be via the relevant Hobbycraft social media account
  5. Entry to the Giveaway must be made via the defined Entry mechanic and before the Giveaway closure date/time. Both will be defined in the relevant post on the applicable Hobbycraft social media account
  6. Unless otherwise stated, no purchase is necessary to enter a Giveaway
  7. The Prizes are as stated, are not transferable to another individual and no cash or other alternatives will be offered
  8. Prizes are subject to availability and the Prize suppliers’ terms and conditions
  9. Hobbycraft reserve the right to amend or alter the terms of competitions and reject entries from entrants not entering into the spirit of the competition
  10. In the event of a prize being unavailable, Hobbycraft reserves the right to offer an alternative Prize of equal or greater value
  11. Unless stated otherwise the Winner(s) will be drawn at random from all correct entries received by the closing date stated
  12. Only the Winner(s) will be contacted by Hobbycraft. Their names may be published on the Hobbycraft website and social media channels, subject to consent gained at the time they were informed of being a winner
  13. Reasonable efforts will be made to contact the Winner(s). If the Winner(s) cannot be contacted within 7 days, or are unable to comply with these terms and conditions, Hobbycraft reserves the right to offer the Prize to the next eligible entrant drawn at random, or in the event that the promotion is being judged, Hobbycraft reserves the right to offer the Prize to the runner(s)-up selected by the same judges
  14. Prizes must be dispatched to a UK postal address
  15. Failure to respond and/or provide an address for delivery, or failure to meet the eligibility requirements may result in forfeiture of the Prize

This promotion is in no way sponsored, endorsed or administered by or associated with Facebook, Instagram or any other social media channel. By entering, entrants acknowledge that Facebook and Instagram do not bear any responsibility for this promotion and, to the maximum extent permitted by law, entrants release Facebook and Instagram from any liability whatsoever in connection with this promotion. All information entrants provide when they enter the promotion is provided to the Promoter and not to Facebook, Instagram or any other social media channel.

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