You will get free standard UK delivery on orders of £30 or more. We charge £3.50 for standard delivery on orders under £30.
Any order placed by Click and collect at Hobbycraft online can be collected from your nearest store for FREE.
Any order placed by Standard delivery should arrive in five to seven working days.
(This does not include any Bank holidays)
Please call our Customer Services team if your order has not arrived within 28 days with the order reference number from your confirmation email.
Contact our Customer Services Team on0330 026 1400 from Monday to Friday: 9am to 8pm and Saturday and Sunday: 9am to 5pm. Or email the Customer Services Team.
We do not offer international delivery. We deliver standard delivery to :
We do not deliver to :
We're sorry that in most circumstances it's not possible to make changes to your order once you've placed it.
If you’re not 100% satisfied with your purchase, you can return your order by post or to one of our stores for a full refund or exchange within 14 days of receiving the item. Returns by post are FREE.
We don’t believe that you should have to pay for return postage. Your order package will have a freepost returns slip. Please use this to return your item(s) to us.
If your item is over 600 milimetres or over 10 kilograms, please call our Customer Services Team on 0845 051 6599 and we’ll arrange for your return(s) to be collected. This is free too!
Our Refund Policy runs alongside your rights under the Distance Selling Regulations.
Some goods cannot be returned by post because of legal restrictions. They include :
Please also :
If you would like a refund, once we have recieved your return we will process your refund and a credit will be applied to the original payment method within ten working days.
If you have paid with by PayPal, please follow the ‘Returns by post’ process below.
It’s easy! Just take your delivery note and the product you want to return to any Hobbycraft store and tell the store colleague that you bought it online. Make sure you also take the payment card you bought the order with.
Full details of your rights under the Distance Selling Regulations are available from your Local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.
eCommerce returnsHobbycraft DCE-Commerce Door AParkwayCentrum 100 Business Park, Unit 1Burton Upon TrentDE14 2WA
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Hobbycraft is a registered trademark of Hobbycraft Trading Ltd.