Some items are bigger than others, and certain products need extra care and attention when packing and moving. These items are always clearly labelled as Large Items on the product details page and in your basket. Orders containing Large Items are not eligible for Free UK Delivery and the Standard UK Delivery rate does not apply.
If you place an order containing a Large Item, your delivery options will be:
For any questions or queries regarding our delivery service or an order you have recently placed please contact our Customer Services team.
Please take reasonable care of the items and do not use them. Send them back in the original packaging where possible.
Follow these three easy steps to return your order by post:
Once your order is placed, you have 30 days to return any unused or unopened items. (Unfortunately we cannot accept returns if the original packaging has been opened).
International orders should be returned to our partner, Global-e, and should include a Return Merchandise Authorization (RMA) form.
If there is something you would like to return, please visit our returns portal or contact customer services at email@example.com.
You'll be sent a confirmation email from our partner, Global-e, which will contain a link to download your returns label and returns note. Print the returns label, attach it to the top of your parcel and insert the returns note in the parcel. Without this form, we might not be able to refund your full amount.
(The returns label and returns note is valid for one parcel only. We will not be able to accept any additional parcels).
Refunds on international items will include the amount paid for product, plus duties, taxes and fees (if prepaid).
Any refund will automatically be issued to the original payment method used when placing your order (i.e. card, PayPal account).
Unfortunately we are unable to refund shipping costs at this time.
Refunds are processed within 5 business days of your parcel being received in our partner, Global-e’s, UK hub.
We always endeavour to ensure your parcel reaches you in perfect condition. If you do have any problems, please contact customer services at firstname.lastname@example.org. (We will not charge shipping costs for the return of faulty or damaged items).
Find our full terms and conditions for international purchases and returns here.
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