Delivery Information

FREE for orders over £20

£4.50 for orders below £20

Order before 8pm for delivery within 5 working days.

Delivery will be between 8am - 8pm.

Delivery

Our delivery partner Hermes will send an email confirming your four-hour time slot on the day of delivery. You can manage your delivery using the links in this email, with options to leave in a safe place or deliver to a neighbour if you will not be in. Hermes will make three delivery attempts.

Exclusions

Standard delivery may be unavailable if your order contains a large item. If so, you'll need our Large Item Delivery service. You'll be notified of any large items in your order on the basket page.

FREE

Available for orders over £10

Order before 4pm Mon-Sat to collect the next working day in most stores*.

Please note: Orders placed after 4pm on a Saturday, or any time on a Sunday or bank holiday will be processed the next working day and ready to collect the day after.

You will receive an email when your order is ready to be collected. Please wait for this email before you go into store. You will need to bring your email or order reference number with you.

*For Inverness and Newtownabbey stores, please allow three to five working days.

Exclusions

Certain products are excluded from Click and Collect, but you will be notified on the basket page if this affects any items in your order.

£6.50

Order before 4pm for delivery within two working days.

Delivery will be between 8am - 8pm.

Please note: Orders placed after 4pm on a Saturday, or anytime on a Sunday or bank holiday will be processed over the next two working days and delivered the following working day.

Delivery

Our delivery partner Hermes will send an email confirming your four-hour time slot on the day of delivery. You can manage your delivery using the links in this email, with options to leave in a safe place or deliver to a neighbour if you will not be in. Hermes will make three delivery attempts.

£6.50

For orders that include large or complex products.

You will be notified on the basket page if you have included a large product in your order, with information regarding which item in your basket is resulting in increased cost of delivery.

Order before 4pm for delivery within 3 working days.

Delivery will be between 8am - 8pm.

Please note: Orders placed after 4pm on a Saturday, or anytime on a Sunday or bank holiday will be processed over the next two working days and delivered the following working day.

Delivery

Our delivery partner Hermes will send an email confirming your four-hour time slot on the day of delivery. You can manage your delivery using the links in this email, with options to leave in a safe place or deliver to a neighbour if you will not be in. Hermes will make three delivery attempts.

We may need to arrange for large sized orders to be delivered on a pallet. We will contact you directly is this is required.

From €9 or $20 based on weight.

Delivery times will be advised at checkout.

Shipping

We can ship our products to over 100 destinations worldwide, with our delivery partner Global-e.

Order Destination	Standard	Air Express
Europe	5-7 Days	2-4 Days
USA	8-11 Days	2-3 Days
Canada	5-7 Days	3-4 Days
Rest Of World	5-10 Days	5-8 Days
Shipping times are in business days and are approximate. The actual delivery day will be advised at checkout.

Full terms and conditions for international purchases and returns.

Payment

Global-e is a third party service that acts as your seller-on-record. When you buy your Hobbycraft products from Global-e, you will see that your payment method is charged by **Global-e//Hobbycraft**. The purchase is subject to Global-e's Terms & Conditions and Privacy Policy (which will be presented at checkout before you place the order).

Contact details

You can contact Global-e via their International Online Support or send a letter to 45 Leather Lane, London, EC1N 7TJ, United Kingdom.