Delivery Information

Following the recent outbreak of Coronavirus (COVID-19) in the UK our courier partner Hermes have put in place a number of measures to protect our customers and their colleagues.

YOU CAN DIVERT YOUR NEXT PARCEL TO A SAFE PLACE

A ‘safe place’ is a designated place where couriers can pick-up or drop-off your parcels, securely, without you being there in person. Typical examples include sheds, greenhouses or porches.

You can manage your delivery safely through the Hermes Mobile App. The App allows you to select a ‘safe place’ through the app by entering your tracking number, choosing the ‘divert’ option and selecting your preferred ‘safe place’. You can download the Hermes App from either the App Store or Google Play Store.

Your tracking number can be found in your order dispatch email from Hobbycraft, as well as your tracking confirmation from Hermes.

HERMES AUTOMATIC DELIVERY TO A SAFE PLACE

If a safe place hasn’t been chosen through the Hermes App, but there is somewhere safe to deliver the parcel, Hermes will leave it there - even if there’s someone in the property. Hermes will take a photo, which will be included in the delivery notification email.

NO SAFE PLACE? STEPS HERMES COURIERS ARE TAKING TO AVOID CONTACT

If there is no safe place to deliver, the Hermes courier will knock on the door and step back. When you answer they will ask for your name to ensure a safe delivery, but you will not be asked to sign on the handheld device. If there is no answer, Hermes will re-attempt delivery on a different day.

For the latest information please visit the Hermes website.

*FREE for orders over £25

£4.50 for orders below £25

Order before 8pm for delivery within 3 working days (Mon to Sat excl. Bank Holidays).

Delivery will be between 8am - 8pm.

Delivery

Our delivery partner Hermes will send an email confirming your four-hour time slot on the day of delivery. You can manage your delivery using the links in this email, with options to leave in a safe place or deliver to a neighbour if you will not be in. Hermes will make three delivery attempts.

Hermes have implemented contactless delivery and we’re encouraging all of our customers to choose their preferred safe place for deliveries. Using the parcel tracking number in your order dispatch email, you can go to the MyHermes Tracking page, choose ‘Change Delivery Preferences’ and select a safe place.

An alternative way of managing your delivery safely is through the Hermes Mobile App. The App allows you to select a ‘safe place’ through the app by entering your tracking number, choosing the ‘divert’ option and selecting your preferred ‘safe place’. You can download the Hermes are from either the App Store or Google Play Store

To find out more, read the Hermes Coronavirus update.

Exclusions

FREE Standard deliverymay be unavailable if your order contains a large item. If so, you'll need our Large Item Delivery service. You'll be notified of any large items in your order on the basket page.

FREE

Available for orders over £10. Please note that items must be available to purchase online in order for you to collect via the Click & Collect service.

Please note that our Click & Collect service is currently unavailable for stores in Scotland and Northern Ireland. Any existing Click & Collect orders will be kept safe until we re-open.

Order before 8pm Mon-Sat to collect from 1 hour or next working day in stores open for Click & Collect depending on store stock availability.

Please note: Orders placed after 8pm on a Saturday, or any time on a Sunday or bank holiday will be processed the next working day (Mon-Fri) and ready to collect from 1 hour or next working day after that.

You will receive an email when your order is ready to be collected. Please wait for this email before you go into store. You will need to bring your email or order reference number with you, as well as Photo ID.

Exclusions

Certain products are excluded from Click & Collect, but you will be notified on the basket page if this affects any items in your order.

If your Click & Collect order is late, we apologise. Please rest assured that our team are working hard to have your order ready to collect as quickly as possible. You will recieve an email as soon as your order has arrived in store and is ready to collect.

£6.50

Order before 8pm for delivery the next working day.

Delivery will be between 8am - 8pm.

Please note: Orders placed after 8pm on a Saturday, or any time on a Sunday or bank holiday will be processed on the next working day (Mon-Fri) and delivered the day after.

Delivery

Our delivery partner Hermes will send an email confirming your four-hour time slot on the day of delivery. You can manage your delivery using the links in this email, with options to leave in a safe place or deliver to a neighbour if you will not be in. Hermes will make three delivery attempts.

Hermes have implemented contactless delivery and we’reencouraging all of our customers to choose their preferred safe place for deliveries. If you have a tracking number for your parcel, you can go to the MyHermes Tracking page, choose ‘Change Delivery Preferences’ and select a safe place.

To find out more, read the Hermes Coronavirus update.

£6.50

For orders that include large or complex products.

You will be notified on the basket page if you have included a large product in your order, with information regarding which item in your basket is resulting in increased cost of delivery.

Order before 8pm for delivery within 3 working days.

Delivery will be between 8am - 8pm.

Delivery

Our delivery partner Hermes will send an email confirming your four-hour timeslot on the day of delivery. You can manage your delivery using the links in this email, with options to leave in a safe place or deliver to a neighbour if you will not be in. Hermes will make three delivery attempts.

We may need to arrangefor large sized orders to be delivered on a pallet. We will contact you directly is this is required.

Hermes have implemented contactless delivery and we’re encouraging all of our customers to choose their preferred safe place for deliveries. If you have a tracking number for your parcel, you can go to the MyHermes Tracking page, choose ‘Change Delivery Preferences’ and select a safe place.

To find out more, read the Hermes Coronavirus update.

From €9 or $20 based on weight.

Delivery times will be advised at checkout.

Shipping

We can ship our products to over 100 destinations worldwide, with our delivery partner Global-e.

Order Destination	Standard	Air Express
Europe	5-7 Days	2-4 Days
USA	8-11 Days	2-3 Days
Canada	5-7 Days	3-4 Days
Rest Of World	5-10 Days	5-8 Days
Shipping times are in business days and are approximate. The actual delivery day will be advised at checkout.

View full terms and conditions for international purchases and returns.

Payment

Global-e is a third party service that acts as your seller-on-record. When you buy your Hobbycraft products from Global-e, you will see that your payment method is charged by **Global-e//Hobbycraft**. The purchase is subject to Global-e's Terms & Conditions and Privacy Policy (which will be presented at checkoutbefore you place the order).

Contact details

You can contact Global-e via their International Online Support or send a letter to 45 Leather Lane, London, EC1N 7TJ, United Kingdom.

All of our despatch boxes and packaging paper are made from 70% recycled material and are 100% recyclable

Our bubble wrap is made with minimum 50% recycled material and is 100% recyclable

Our packaging mailing bags are made from 60% recycled material and are 100% recyclable

Our mailing envelopes are made from:-

• Bubble Part- 60% recycled material 100% recyclable
• Paper Part- 100% recyclable

As instructed the two parts MUST be separated and disposed of into the relevant waste stream.

Our Air Pillows are made from 20% recycled material and are 100% recyclable