FREE using the free collection and drop-off services provided by our courier, Hermes.
- Please do not return your store purchase via post
- Online order returns should be made within 28 days of the purchase date
- Returned products must be in a re-saleable condition in the original packaging
- Your refund will be processed and credit will be applied to the original payment method within 14 working days of receipt
- Courier collection - Standard and Large Parcels
Arrange a collection direct from your door at your convenience
- ParcelShop drop-off - Standard Parcels only
Take your parcel to a myHermes ParcelShop
- Locker drop off - Standard Parcels only
Take your parcel to a myHermes Locker location
Please visit the Hermes Returns website to book either a courier collection or find a convenient myHermes Parcelshop or Locker drop-off point.
To prepare your parcel for returning, you will need to print a returns label from the Hermes website or take your return to a ParcelShop and print a label there using your QR code.
Please try to use the original packaging when sending your items back and ensure they are securely packaged. Hobbycraft cannot be held responsible for any damage caused during posting.
Please hold onto your proof of postage until we've confirmed via email that your refund has been processed.