You must follow our terms and conditions whenever you use, browse, register or place an order with Hobbycraft.co.uk. It is your responsibility to know what our latest terms and conditions are.
You can find al lother information about our website in our Frequently Asked Questions (FAQs).
You must :
You must not use our website in a way that is against the rights of anyone else, or that stops or limits how it is enjoyed by others.
We are not to blame for any loss or damage to you for anything that you use on our website.
We own or license all of the rights on our website, which includes copyright.
You can only use, download and print our content for your own personal use or in-house business reasons. We must agree in writing before you can use our content for anything else. If you do not have our written agreement, you cannot :
Journalists please contact our eCommerce Trading Manager if you would like use our photography or any other content on our website.
You must tell us about any changes to your account information in ‘My Account’. You can also call our Customer Services Team on 0330 026 1400 from Monday to Friday, between 9am and 5pm. Or email the Customer Services Team.
We always try to give you the most up-to-date product information but sometimes we do get it wrong. This can include :
*This can be caused by differences on your computer screen or device as the actual colour of the product may be different from our website. Some product pages have colour swatches. Please use them as a guide only as they do not show the exact colour of the products.
**The amount of stock that we show on the website is a guide. We will confirm the amount of stock that we have when we confirm your order.
We may not process your order if we notice that the product information on our website is wrong when you place it.
Where possible we try and have the same prices online as in store however some prices do differ between online and in store. Stock may also differ between our website and stores which may continue to hold discontinued stock and our website does stock special online-only products that won’t be stocked in stores.
There is no contract between you and Hobbycraft when you place an order on our website. We will manage your order only when you have received a confirmation email from us.
Our Frequently Asked Questions (FAQs) page has further information, including how to pay for and place and order on our website.
You will receive an invitation via email to review a product that you bought from us either in store or online. This invitation will be sent 7 days after purchase.
We work with Bazaarvoice to ensure the authenticity of our product reviews. By sending us a review or rating you agree to the following Bazaarvoice Terms and Conditions.
By leaving a review you will be automatically entered into a free monthly prize draw to win a £50 Hobbycraft e-voucher. The winner will be notified by email within seven days of the prize draw taking place. If a winner is not contactable or does not claim their prize through acknowledged communication with Hobbycraft within 14 days of notification, then Hobbycraft reserves the right to reallocate the prize to another winner who will be selected at random and notified.
The winner will be asked for permission to use their details such as name or nickname, city and review for marketing and publicity activities on Hobbycraft's official channels.
Valid promotion codes may be used on hobbycraft.co.uk and in Hobbycraft stores. To redeem the discount online, please enter the promotion code on the Basket page. Discounts and promotions online are only valid for orders delivered within the UK. Discounts will not be applied to delivery charges. Discounts and promotions may not be exchanged for cash and are non-transferable. Promotion codes cannot be used in conjunction with any other discount offer or deal. Discounts and promotions may not be used to purchase sewing machines or gift cards. Promotion codes may only be used once per customer. Hobbycraft reserves the right to terminate discounts at any time.
We will send you a receipt of your order in an email. Please read and check the details carefully to make sure that they are correct.
If the details are not right, or if you need any help, please contact us our Customer Services team on 0330 026 1400 from Monday to Friday, between 9am and 5pm. Or email the Customer Services Team. We will need to know any changes to your details before we send your order or it may be delayed.
We are not responsible for any delay in delivery if you are not there to collect your order when it arrives. It isyour responsibility to tell DPD, our courier company, to arrange re-delivery or collection.
Our Delivery and Returns page has further information, including delivery countries, our Returns Policy and your Right to Cancel.
Hobbycraft Trading Limited7 Enterprise WayAviation ParkBournemouth International AirportChristchurch,Dorset.BH23 6HG
Telephone : 01202 596100Fax : 01202 596101
VAT number : 974990653Registration number : 806269
When joining the Hobbycraft Club in store, a 15% discount code will be printed on your receipt. When joining online, a 15% discount code will be sent to you by email following completion of the signup process.
To redeem in store, please present the discount code at the till point alongside your Hobbycraft Club loyalty card.
When redeeming online, please ensure that you are logged into your account using the email address with which you registered as a club member and enter the discount code into the promotion code box at the checkout.
Terms and conditions
To qualify for a £5 birthday gift, you must have an online Hobbycraft account and have provided your birthday details. To set up a new account or to log in to an existing account, please go to www.hobbycraft.co.uk/login.
You will be sent an email containing a £5 discount code on the day of your birthday.
To redeem in store, please present the email at the till point alongside your Hobbycraft Club loyalty card.
When redeeming online, please ensure you are logged into your account using the email address which you registered as a club member with and enter the discount code into the promotion code box at the checkout.
Customers selected for the trial will be sent an email containing a £5 discount code on the anniversary of their first purchase.
Hobbycraft Club members will be automatically entered into a free monthly prize draw to win a £500 Hobbycraft gift card every time they make a purchase.
Entries will be assigned to the prize draw relating to the month the purchase took place, e.g. a purchase on 1st January 2017 will be included within the January 2017 prize draw.
New Hobbycraft Club members who sign up in Hobbycraft stores located in Newtownabbey, Luton, Newbury, Stratford-upon-Avon and Worcester will be automatically entered into a free weekly prize draw to win a £25 Hobbycraft gift card.
Entries will be assigned to the prize draw relating to the week in which the sign up to the Hobbycraft Club occurred, e.g. a sign up on the 12th February 2020 will be included within the prize draw that runs from the 10th – 16th February 2020.
Club Members will be notified of upcoming VIP discount day/s by email. The email will contain a voucher code, which can be used to obtain a discount on the day of the event.
To redeem in store, please present the discount email at the till point alongside your Hobbycraft Club loyalty card.
When redeeming online, please ensure you are logged into your account using the email address which you registered as a Club member with and enter the discount code into the promotion code box at the checkout.
Join the Hobbycraft Club today to receive exclusive offers, news of our latest products and endless craft inspiration!
Hobbycraft is a registered trademark of Hobbycraft Trading Ltd. Hobbycraft Trading Limited is authorised and regulated by the Financial Conduct Authority. We are a credit broker and not a lender. PayPal Credit is a trading name of PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal L-2449, Luxembourg.