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We're currently busier than usual

If you have already placed an order we aim to get it to you within 21 days. If you need to contact us to get a status update on when it will be arriving there are a number of ways to do this:

Contact Us

Whether you want advice on a project or an update on your order, we're here to help.

Our customer service team are here to help from 9am-5pm Mon-Sun. Please complete the contact form below ensure you enter your email address or phone number and we'll be in touch as soon as we can. We aim to answer all emails within 48 hours.

Contact Form

Contact us on Twitter @hobbycraft_help.

Our customer service team are here to help from 9am-5pm Mon-Sun. Call our Customer Services team on 0330 026 1400. Phone numbers that start with '0330' cost the same rate as a local call. It may be free if your landline tariff includes free calls to local rate numbers, or as a part of inclusive minutes in your mobile tariff.

Customer Services
Hobbycraft DC
E-Commerce Door A
Parkway
Centrum 100 Business Park, Unit 1
Burton Upon Trent
DE14 2WA

For any queries relating to international orders, shipping, returns or refundsplease email international@hobbycraft.co.uk who will be happy to help.

Visit the International Return and Refund Policy to find out more about our International Terms and Conditions.