Contact Us

Whether you want advice on a project or an update on your order, we're here to help.

Use the contact form linked below to contact our Customer Services team. Ensure you enter your phone number or email address and our team will get back to you as soon as they can.

Contact Form

Contact us on Twitter @hobbycraft_help.

Call our Customer Services team on 0330 026 1400. Phone numbers that start with '0330' cost the same rate as a local call. It may be free if your landline tariff includes free calls to local rate numbers, or as a part of inclusive minutes in your mobile tariff.

Mon - Fri: 09:00 - 20:00

Sat - Sun: 09:00 - 17:00

Customer Services
Hobbycraft DC
E-Commerce Door A
Centrum 100 Business Park, Unit 1
Burton Upon Trent
DE14 2WA

For any queries relating to international orders, shipping, returns or refundsplease email international@hobbycraft.co.uk who will be happy to help.

Visit the International Return and Refund Policy to find out more about our International Terms and Conditions.