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For help and advice, please get in touch with our Customer Services team, who will get back to you as quickly as they can.

The fastest way to get in touch is via the contact form below or the live chat on this page.

Once your order has been dispatched you will recieve your 16-digit tracking number. Track your order with Hermes.

Contact Us

Whether you want advice on your project or an update on your order, we're here to help.

Get in touch with our Customer Services team via the contact form below and we’ll get back to you as soon as we can. You can also use this to search your query, with information available on many of our frequently asked questions.

Contact Form

Our customer service team are here to help from 9am- 5pm Monday to Sunday incl. Bank Holidays. Call our Customer Services team on 0330 026 1400. Phone numbers that start with '0330' cost the same rate as a local call. It may be free if your landline tariff includes free calls to local rate numbers, or as a part of inclusive minutes in your mobile tariff.

Customer Services
Hobbycraft DC
E-Commerce Door A
Parkway
Centrum 100 Business Park, Unit 1
Burton Upon Trent
DE14 2WA

For help with an international purchase, visit the Global-e Help Center or send a letter to 45 Leather Lane, London, EC1N 7TJ, United Kingdom.

Visit the International Return and Refund Policy to find out more about our international terms and conditions.