Your order will be delivered within 12-14 working days (Mon-Sat). Once your order has been dispatched you will recieve your 16-digit tracking number.
I placed my order in the last 14 days
1. Please wait for your order dispatch email to arrive.
2. Once you have received the 16-digit tracking number, you can track your order to find out when it will be delivered.
For further help please read our comprehensive FAQs.
I placed my order over 14 days ago
1. Please use your 16-digit tracking number found in your order dispatch email to track your order to find the status of your delivery.
2. If your order dispatch email has not arrived or you have further queries, please contact our customer services team using the contact form.
My Next Day delivery is late
1. Contact our customer services team using the contact form.
2. Select "Contact us" > "My question is about..." > "My Next Day order was late".
3. Provide your order number.
Our customer services team will process a delivery charge refund for you. Your order will be with you as soon as is possible.
My Click & Collect order is late
Our Click & Collect orders can take up to 3 working days to arrive in your chosen store. We apologise if your order was placed over 3 days ago. Please rest assured that our team are working hard to have your order ready to collect as quickly as possible. You will recieve an email as soon as your order has arrived in store and is ready to collect.
Whether you want advice on your project or an update on your order, we're here to help.
You can contact our Customer Services team via the following social media channels:
Get in touch with our Customer Services team via the contact form below and we’ll get back to you as soon as we can. You can also use this to search your query, with information available on many of our frequently asked questions.
Customer ServicesHobbycraft DCE-Commerce Door AParkwayCentrum 100 Business Park, Unit 1Burton Upon TrentDE14 2WA
For any queries relating to international orders, shipping, returns or refundsplease email firstname.lastname@example.org who will be happy to help.
Visit the International Return and Refund Policy to find out more about our International Terms and Conditions.
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