Your order will be delivered within 3 working days (Mon-Sat).
Once your order has been dispatched you will recieve your 16-digit tracking number.

I placed my order in the last 3 days

1. Please wait for your order dispatch email to arrive.

2. Once you have received the 16-digit tracking number, you can track your order to find out when it will be delivered.

For further help please read our comprehensive FAQs.

I placed my order over 3 days ago

1. Please use your 16-digit tracking number found in your order dispatch email to track your order to find the status of your delivery.

2. If your order dispatch email has not arrived or you have further queries, please contact our Customer services team through one of the ways listed below.

Contact Us

Whether you want advice on a project or an update on your order, we're here to help.

Use the Contact Form linked below to contact our Customer Services team. Ensure you enter your phone number or email address and our team will get back to you as soon as they can.

Contact Form

Contact us on Twitter @hobbycraft_help.

Our customer service team are here to help from 9am- 8pm Monday to Friday, 9am - 5pm Saturday and Sunday, and 9am - 5pm on Bank Holidays. Call our Customer Services team on 0330 026 1400. Phone numbers that start with '0330' cost the same rate as a local call. It may be free if your landline tariff includes free calls to local rate numbers, or as a part of inclusive minutes in your mobile tariff.

Customer Services
Hobbycraft DC
E-Commerce Door A
Centrum 100 Business Park, Unit 1
Burton Upon Trent
DE14 2WA

For any queries relating to international orders, shipping, returns or refundsplease email international@hobbycraft.co.uk who will be happy to help.

Visit the International Return and Refund Policy to find out more about our International Terms and Conditions.