Due to the Coronavirus pandemic (COVID-19), our courier partner Hermes have put in place a number of measures to protect our customers and their colleagues.
YOU CAN DIVERT YOUR NEXT PARCEL TO A SAFE PLACE
A ‘safe place’ is adesignated place where couriers can pick-up or drop-off your parcels, securely, without you being there in person. Typical examples include sheds, greenhouses or porches.
You can manage your delivery safely through the Hermes Mobile App. The App allows you to select a ‘safe place’ through the app by entering your tracking number, choosing the ‘divert’ option and selecting your preferred ‘safe place’. You can download the Hermes are from either the App Store or Google Play Store.
Your tracking number can be found in yourorder dispatch email from Hobbycraft, as well as your tracking confirmation from Hermes.
HERMES AUTOMATIC DELIVERY TO A SAFE PLACE
If a safeplace hasn’t been chosen through the Hermes App, but there is somewhere safe to deliver the parcel, Hermes will leave it there - even if there’s someone in the property. Hermes will take a photo, which will be included in the delivery notification email.
NO SAFE PLACE? STEPS HERMES COURIERS ARE TAKING TO AVOID CONTACT
If there is no safe place to deliver, the Hermes courier will knock on the door and step back. When you answer they will ask for your name to ensure a safe delivery, but you will not be asked to sign on the handheld device. If there is no answer, Hermes will re-attempt delivery on a different day.
For the latest information please visit the Hermes website.