Delivery and Returns
Using this Website
In Store Services
You can pay for your online order in the following ways:
We do not accept Visa Electron or American Express.
If you are located in the UK and paying by card, your card must be registered to a UK address.
If you are unsure whether your order was successful please contact our Customer Services team on 0330 026 1400 from Monday to Friday, between 9am and 8pm, or on Saturday and Sunday between 9am and 5pm. Or email the Customer Services Team.
Card Payments that have been refused may show as ‘Pending’ in your account. These funds have not been taken and will be returned to your available balance by your bank. Please contact the company that issues your card to find out why it may have been refused.
Yes we do. Students can benefit from a 10% discount on all full price items, excluding gift cards and sewing machines. Simply register and verify your student status with UNiDAYS. Click here for more information.
Yes we do. Credit Accounts are available to limited companies, local authorities, schools, colleges, healthcare providers and charities. You can apply online on our Credit Accounts page where you can also receive a 15% discount on your first Credit Account order.
Please see our PayPal Credit FAQ page for all information regarding PayPal Credit.
Please ask any of our store colleagues, or contact customer services.
Contact our Customer Services Team on 0330 026 1400 from Monday to Friday, between 9am and 8pm, or on Saturday and Sunday between 9am and 5pm. Or email the Customer Services Team.
If you would like a VAT invoice please contact Customer Services and we can email you one.
Our VAT number is 974990653.
Click here to see our full list of delivery options and charges.
If your order has not arrived within the specified delivery time, please call our Customer Services Team. You will need your order reference number from your order confirmation email.
For all UK orders: If you're not 100% satisfied with your purchase, you can return your order by post for free for a full refund or exchange within 28 days of receiving the item. For full terms and conditions and for non UK orders please see our Returns Policy.
Yes you can, as long as the order was placed in the UK and paid for by credit card, debit card or Hobbycraft gift card. Unfortunately, we cannot process Amazon or PayPal returns in store. For full terms and conditions and for non UK orders please see our Returns Policy.
Yes we do. You can find international shipping and returns information on our Delivery and Returns page.
Yes you can. Order before 8pm, Monday to Saturday and collect in store within 2 working days. Orders placed after 8pm on Saturday and all day on Sunday will be processed on Monday and delivered two working days later.
You will receive an email when your order has been dispatched from the warehouse and a second email to advise when your order has been delivered to store and is ready for collection.
Yes they can, providing they bring a copy of your order confirmation and your Photo ID at the time of collection.
Find the products that you want
Browse or search and filter using the choices on the left of your page to find the items that you want to order. Click on a product to find out more about it.
Add them to your Shopping Basket
On the product page, use the 'Add to Basket' button. A box will appear with the product that you have added for you to review. You can then 'Go to Checkout' or 'Continue Shopping'.
View your Basket and Checkout
Use 'Your Basket' at the top of the page to see what is in your basket at any time. On the 'Your Basket' page you can remove products, change the amount that you would like and choose a postage option. When you are happy with your product and postage choices, click the ‘Checkout’ button at the bottom of the page.
Choose whether you are an Existing Customer or a New Customer.
We will send you confirmation of your order and a dispatch note by email.
All Hobbycraft offers are shown on our website with a red icon that appears over the product image. Items that are reduced in price are displayed with the lower price already applied. To redeem offers such as 'Buy One Get One Free' or '3 for 2', you will need to add everything that you want to your basket, including the free items - just as you would take all items to the till in store. '3 for 2' and 'Buy One Get One Free' offer deductions are shown on the basket page once all items have been added.
If the offer is a multibuy such as '3 for 2' you will always get the cheapest item free. If you add six eligible items to the same basket, the cheapest two items will be free.
Please go to the Sign In page and use the 'Forgotton Your Password' link, then follow the instructions to reset your password.
If you still can't log in, please contact our Customer Services Team on 0330 026 1400 from Monday to Friday, between 9am and 8pm, or on Saturday and Sunday between 9am and 5pm. Or email the Customer Services Team.
Where possible we try and have the same prices online as in store. However, sometimes prices do differ. In particular, stores may continue to hold discounted clearance stock which is no longer available on the website, and the website does stock special online-only products that are not available in stores, including all online bundles.
We understand it's frustrating to see that the item you want to buy is out of stock. We do list out of stock items online as we believe you'll want to know that we normally stock that item. It may also be possible to check if your local Stores have this available by using the ‘Check Availabilty in Stores’ button and contacting the store directly. In some instances we're also able to offer the option of emailing you once the item does come back into stock.
If you would prefer to see only in stock items you can choose to filter your product search by in-stock items only.
You can click the ‘Unsubscribe’ link in all of our emails to be removed from receiving these in the future.
All product reviews on our website are written by Hobbycraft customers who have spent at least a week with the products.
When you shop online with us you will receive an email 7 days after your purchase, inviting you to write a review of your new products.
You can also leave reviews of the products you've bought in our stores, as long as you swiped your Hobbycraft Club card when you bought them. You will receive an email 7 days after your purchase, inviting you to leave a review.
It takes up to a week for a review to be approved and published on the website.
Black Friday returns on November 22nd 2019. For more information take a peek at our Hobbycraft Black Friday Deals page
You can cancel your order as long as it has not been fully processed or dispatched. You will need to place a new order if you want to add products to your delivery. To change your details or cancel it completely, please contact our Customer Services team on 0330 026 1400 from Monday to Friday, between 9am and 8pm, or on Saturday and Sunday between 9am and 5pm. Or email the Customer Services Team. Please be ready to quote your order number from your confirmation email. If an order cannot be cancelled you can return the order once delivered free of charge.
Yes. We will send you a receipt of your order in an email immediately after your order has been placed. Please read and check the details carefully to make sure that they are correct.
If the details are not right, or if you need any help, please contact our Customer Services team as soon as possible on 0330 026 1400 from Monday to Friday, between 9am and 8pm, or on Saturday and Sunday between 9am and 5pm. Or email the Customer Services Team.
Some of our products are available electronically. This means that, after purchase, you will be able to download them immediately onto your computer, tablet or smartphone. These downloadable products are provided in PDF format and you can view them on any device with a PDF reader installed, such as Adobe Acrobat Reader. This can be downloaded free from http://www.adobe.com/products/acrobat/readstep2.html. Usually, devices will have a PDF reader already installed but if you need any technical help please contact our customer service team and they will help you set up.
Please note that since it is a downloadable product, you will not receive a paper version from us. However, if you have a printer at home, you can print it as many times as you need. You can also view and download your items as many times as you want.
Immediately! As soon as your purchase has gone through, you'll be able to download your product from the payment confirmation page by simply clicking on the 'Download' button.
Alternatively, we will send you an order confirmation email with a link to download the product. In addition, if you sign in to a registered account when purchasing a downloadable product, all your purchases will be automatically stored under 'My Downloads', where you can access them anytime.
Yes – as many times as you want. The link provided on the order confirmation email will remain valid for you to download anytime. Also, if you have an account with us, all of your downloadable products will always remain under 'My Downloads' for you to download at your convenience.
Yes you can. Once you have downloaded your product, it will exist on your computer, tablet or smartphone as a PDF file. Once open, you can save it by clicking on 'Save as' and selecting the location where you wish to store it. It will then be available for you to open and view whenever you want. Also, if you sign in to a registered account when purchasing a downloadable product, all your purchases will be automatically stored under 'My Downloads', where you can access them anytime.
To ensure that the PDF file opens up correctly, you need to have a valid and updated version of a PDF reader in your computer, tablet or smartphone – for example, Adobe Acrobat Reader. This can be downloaded free from http://www.adobe.com/products/acrobat/readstep2.html. If you think your PDF readers works fine with other files and you are having problems with a specific downloadable product that you have purchased from us, please contact our Customer Services team and we will make sure we provide you with a correct PDF file.
Of course you can. If you are not 100% satisfied with your purchase or if there is an error in the downloadable product, you can contact our customer service team for a full refund within 14 days of receiving the order confirmation email, as per our returns policy. Please note that the product will no longer be available from your 'My Downloads' if you signed in to a registered account when purchasing the downloadable product.
The Hobbycraft Club is free to join and open to everyone who loves craft. You can enjoy exclusive offers and keep informed about the newest trends, techniques and ideas, as well as inspiration for your favourite crafts. To find out more visit our Club page.
Joining takes less than a minute. You can join online here, or joinin a Hobbycraft store by asking a colleague at the till point. Click here to find your nearest store.
15% off your next order
When joining the Club, you'll receive a 15% discount off your next purchase. If you join in store, this discount code will be printed on your till receipt. If you join online, your code will be sent to you by email after you've signed up.
You'll have 28 days from the date of issue to use your voucher.
Invitations to Club VIP Discount Days
As a Club Member, we'll let you know of any upcoming VIP discount days by email. These emails will give you a voucher code, which can be used to obtain your discount on the day of the event.
A £5 Gift on your Birthday
Club members who have provided their birthday details and have subscribed to receive emails will receive a £5 discount code (within an email) on their birthday. This discount will be valid for 14 days from the date of issue.
Members must have an online Hobbycraft account in order to provide birthday details. To set up a new account or to log in to an existing account, please click here.
Free Craft downloads
As a Club member, you can download free knitting and crochet patterns via our website – click here to see them.
If you already have an online account, simply log in once you have selected the pattern you wish to download.
If you joined in store and don’t have an online account, you will be prompted to set one up before the download starts. Please use the sameemail address with which you registered as a club member.
Free entry into prize draws
Hobbycraft Club members will be automatically entered into a free monthly prize draw to win a £500 Hobbycraft gift card with every purchase.
To be eligible, members must ensure:
Entries will be assigned to the prize draw relating to the month the purchase took place, e.g. a purchase on 1st January 2017 will be included within the January 2017 prize draw.
The closing date of the prize draw will be the last day of each calendar month. The draw will take place 7 days after the closing date and we will contact the winner via email within 7 days of the draw taking place.
You can pick up your Hobbycraft Club card when you next visit a Hobbycraft Store. Just mention to a colleague that you joined online and would like a Club card, and they’ll do the rest. Alternatively if you can’t get to a store please phone our Customer Service Team who will send one to you.
In the event of your club card being lost or stolen please contact our Customer Service Team so that your club card can be blocked and a new card issued.
There’s no need to enter your Club card number when shopping online; we'll automatically recognise that you're a Club member from your email address.
Providing the club card had been presented in store at the time of making the purchase our Customer Service Team can help to locate a copy of your store receipts. Please contact them here.
We’ll keep in touchwith you by email to let you know about the latest products, offers and promotions.
Firstly, check your promotion and spam folders in case our emails have been automatically filed there. If you still can’t see them, please get in touch here.
You can update your email addressin store, just mention it to a colleague at the till point. If you have an online account, you can update your email online – click here to log in (using your previous email address). Alternatively, get in touch with our customer service team here.
If you wish to stop receiving emails, simply open a recent email from us and scroll to the bottom of the email to click on the unsubscribe link. Please allow 48 hours for this to come into effect.
Setting up an online profile takes less than a minute and it will allow you to tell us about the crafts you enjoy, and your birthday so we can send you a Birthday gift. You can also amend any of your personal details thereafter. You’ll need to use the same email address with which you registered in store so we can identify you. Click here to set up your profile.
All of our stores offer a helium filling service for balloons. Prices vary, please see details below
For balloons bought from Hobbycraft (if bought online please bring proof of postage)
For balloons bought externally
Yes! Dogs are more than welcome in all of our stores, although we ask that you keep them on a lead and supervise them at all times.
Yes, just drop them off at any of our stores.
In accordance with the Waste Battery Regulations, Hobbycraft offers a take back scheme for all portable waste batteries. You can return your waste batteries to our stores in person only, please do not post them. There are battery collection boxes near the checkout at all of our stores. Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com. Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points.
If you still can't find what you need, please contact our Customer Services Team on 0330 0261400 from Monday to Friday, between 9am and 8pm, or on Saturday and Sunday between 9am and 5pm. Or email the Customer Services Team.
Join our free Club today and get 15% off your next order (terms & conditions apply), exclusive offers, invites to craft events and entries to competitions.
Hobbycraft is a registered trademark of Hobbycraft Trading Ltd. Hobbycraft Trading Limited is authorised and regulated by the Financial Conduct Authority. We are a credit broker and not a lender. PayPal Credit is a trading name of PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal L-2449, Luxembourg.